Hurricane Debby made us change our vacation plans at the very last minute (literally the night before leaving) from Amelia Island, Florida to Gatlinburg; so my whole family was scrambling to find a house big enough for the 11 of us on very short notice. We were very lucky to find this house. It was immaculate! Check-in was super easy. It was all extremely clean and every thing was labeled, which made maneuvering around the kitchen, TVs, bedrooms, etc so simple! It has a hot tub and passes to 3 pools! The view is amazing. There was a slight problems with the upstairs AC, but the property owners were already on top of it before we even got there and had it fixed by the next day (since they had to wait on a part). Their communication was very prompt and engaging. There was no issue with water pressure or hot water even when multiple people showered at once. I think the only thing that didn’t work was the air hockey table, but we were so busy it didn’t impact us at all. If you’re looking for a rustic cabin experience, this isn’t the place. This is a newly built, large, open concept modern house that has many luxuries and I highly recommend it. It’s off the main mountain road which is nice, but you still have to travel up and down the mountain to get into the city. It takes about 15 min, but it’s worth it for the great views.