I-353 - Designer Furnished and Views & Sleeps 6

Thank you for the great feedback! We're happy to hear you found the property clean and well appointed, and that you enjoyed the resort amenities. We'd be glad to host you again anytime!

Thank you for your kind words! We're delighted you enjoyed the well-appointed condo and its spacious screened balcony. It’s great to hear the location and relaxing atmosphere made your stay easy and enjoyable. We agree—there’s nothing like the comfort and convenience of a place that feels like home. We'd love to host you again!

Thank you for your feedback and for sharing your experience. We're glad to hear you found the condo comfortable and enjoyable overall. However, we sincerely regret that the washer and dryer did not meet your expectations and caused inconvenience during your stay. We understand how important this amenity is, especially when traveling with family. Your comments about the laundry functionality will be shared with the team, as we are committed to ensuring every amenity performs as expected. Thank you again for your input, and we hope to have the opportunity to host you under better circumstances in the future.

We’re sorry to hear that your stay did not meet expectations, but we do want to respond to several claims that are inaccurate or misleading. First, all of our units are individually photographed, and what you see in the listing is exactly what is in the home. The décor is clearly represented in the photos, and the space is accurately described — including square footage and layout — so guests know exactly what to expect. As for the initial scent upon arrival, the unit had just been professionally cleaned. While the cleaner may have had a stronger scent than you preferred, it reflects our commitment to hygiene and guest safety. Regarding toilet paper usage: you absolutely may flush toilet paper. The claims about stained sheets and missing fitted sheets were never brought to our attention during your stay, which would have allowed us to immediately address them. We encourage all guests to report any such concerns in real time so we can promptly resolve them. As for the scheduled maintenance: you were notified in advance about the required internet repair and dryer vent cleaning. We made clear that a team member would be present to assist with access and secure the unit. In the case of the internet service tech arriving early, that was not something we had control over. HOTWIRE is a third-party provider, and while we work closely with them, their timing is not always within our control. We regret that this created an inconvenience, but blaming us for the behavior of an external vendor is not reasonable. We take guest privacy and property safety seriously, and it's unfortunate that this situation unfolded differently than intended. We apologized and took full responsibility for our part, but we cannot be held accountable for actions taken by independent contractors who arrive outside their scheduled window. We’re committed to providing a fair and welcoming experience for every guest. While this stay didn’t meet your expectations, we believe the review misrepresents both the property and our team.