Mayfair Central London

Dear Natchez. It was a pleasure to host you and your family, and we look forward to hosting

Brian and his family were excellent guests and would recommend them to any host. We look forward to welcoming them back again

Great Guests and look forward to hosting them again

Thank you for your comments and we look forward to welcoming you again.

Dear Carrie. We are glad you had a excellent stay in this 3 bedroom Town House located in London's most exclusive districts and look forward to hosting you again soon.

Thank you for your comments, we look forward to welcoming you again

The hotel next door is being refurbished and the local council has given them permission to only start work at 8am in the mornings. There are fans in every room to provide cold air if required.

It was great hosting Lisa. Thank you for your comments in this excellent located property walking distance from many world renowned land marks The living room has been upgraded and now has wrap around seating with three tables. We look forward to welcoming you again.

Thank you for your kind comments on this 3 bedroom town house located walking distance from Buckingham Palace. We look forward to welcoming you again.

Thank you for your comments. We have upgraded the seating for the better in the lounge which is the only picture that did not match. The closets are permanently fixed into the bedroom walls and matched in the same colour as the walls of the bedroom. We are glad you approved the location of the property which made the last part of your trip a joyful one. We thank you for your stay

Dear Lindsay. It was a pleasure to host you and your family at this prime location 3 bedroom Town House with total privacy. We look forward to welcoming you and your family again.

The lounge room has been upgraded and this is the only photograph that needs to be inserted. The rest of the photographs are all accurate which we are sure you will agree. All bathrooms are replaced with new liquid soap prior to a guest arriving including new toilet paper in each bathroom. As you are aware the property is a town house, thus there are 10 steps from the ground floor kitchen, bathroom and bedroom to the second floor lounge room. and then from the first floor to the second floor there are 13 steps where there is 2 bedrooms and a further bathroom. The upstairs shower drains when you turn the chrome round handle embedded in the bath. There is a electric outlet under the bathroom mirror. All TV's are working as shown working at the time of check in by our property manager. Our property manager also has his number in the information frame situated on the small coffee table should there be any queries.

Thank you for your comments. Yes the living room furniture has been newly upgraded to many of our guests positive feed back. Such furniture was upgraded with the feed back from our guests and in accordance to the prime location in one of London's most exclusive district. We are sorry the upgrade was not to your liking. Unfortunately we were not aware you had left the property as we did not hear from you until after the check out date. We try not to disturb our guests during their stay, however there is a contact number for guests during their stay should they wish to contact us and again as we did not hear from you, we assumed you were at the property.

The property was and is always professionally cleaned. Our check-in time is 3pm as stated on the booking platform. The guest requested a very early morning check-which meant our cleaning contractors had to clean the property 5am in the early hours of the morning for which we paid extra costs in order to assist the guest request. Our Check-In representative was also requested to attend early morning to welcome and introduce the guests to the property, however the guests failed to turn up or notify us. The guest finally turned up in the late afternoon for which we had to pay extra costs for the check-In representative to attend again for the second time without causing any stress to our guest. The picture received showed very few crumbs and a single tequila lid which we apologised for, however bearing in mind it was Christmas Eve we could not take it up with the cleaning contractors until they reopened. The guest requested a discount for this. During the early morning cleaning preparation we received communication from the cleaning contractor that there was a malfunction with the cloth dryer, and again bearing in mind it was Christmas Eve we could not get an engineer to rectify this, so we immediately installed a manual cloth dryer in the property, which assisted in a perfectly normal manner with drying cloths after wash in the washing machine provided in the property if required which we advised the guest at the time of check-in. The property does not have an internal smell however due to refurbishment in the neighbouring hotel property, several months ago there WAS a outside external slight smell which the neighbours had fixed months ago and can only assume the guest has picked this from a past post. The hot water is working perfectly, however during the guest stay after a few days, someone had pressed the buttons on the system which turned off the hot water, therefore a video call was made to the guest in a few minutes after they notified us, and the system was rebooted within 30 seconds back to normal hot water. The Wifi is on permanently without any problems reported. Overall the property is four star rated in a prime lactation being minutes walk from Buckingham Palace and other international land marks such as Hyde Park etc and does not reflect the exaggerated comments made. We treat our guests with the highest respect and provide a good professional service they deserve and continue to do so to international guests from all over the world.

Thank you for your review. The hotel next door started a renovation programme a few days prior to your arrival (not construction). The smell which was coming from a third party public pipe outside our property. travelled though one of the pipes connected to the sink of the small bathroom downstairs and was isolated within the small bathroom only. Technically as it was noting to do with our pipework we could not do anything, however we called the local government authorities who have resolved the issue. We therefore apologise for the inconvenience caused by a third party incident. We were unaware the previous tenant had changed the hot water settings due to the recent heat wave at the time encountered in UK. However when we received a call in the evening, we tried to reset the hot water settings in the same evening with your colleague by way of a video call unsuccessfully due to bad communications as the guest did not know how to do a video call. We therefore sent a representative to the property within an hour of the same evening who was able to reset the settings and the problem was satisfactory resolved during our representatives attendance. All towels are professionally cleaned before check -in and adequate soap and new toilet paper is always left in each of the bathrooms for new guests with additional toilet paper left in the bathroom cabinets. Depending on the length of stay, the guests normally purchase any additional only if required. (as some guests stay a few weeks) The advert does mention the property is a house with 3 bedrooms, two bathrooms, full kitchen, and a living room and therefore stairs are automatically in any house. On the ground floor there is the kitchen, small bathroom and bedroom. On the first floor there is the large living room. On the second floor there is two bedrooms and full bathroom. All depicted in the pictures. This is not an apartment. The living room has been upgraded with new seating and three coffee tables for eating etc. Any of the coffee tables can also be joined together to form a large table if required.

Tom and his family were excellent guests and we were glad to host them. This house which is walking distance to Buckingham Palace and other world renowned landmarks and restaurants is awaiting your stay with complete privacy. We look forward to welcoming Tom again and all future guests who wish to book.