2 Bedroom Apartment with Terrace

Hello Jeffrey, Thank you for taking the time to share your feedback and for recognizing our quick responsiveness and the great location. We always strive to go above and beyond for our guests. Meeting you directly at the garage to assist with luggage is an extra service outside our standard check-in duties, which we provided to make your arrival as comfortable as possible. We regret any wait time experienced during check-in and appreciate your patience. Regarding the amenities, as noted in our listing, the bathtub is not included among the available facilities, and we explicitly mention that it cannot be used as a bath. We always encourage prospective guests to carefully read the full property description and reach out to us with any questions prior to booking, as this helps set clear expectations and avoids any misunderstandings. Thank you as well for your suggestions regarding the apartment details and kitchenware; we are already working on refreshing these items. As for the utility clause, this is a standard agreement template, but as you noted, no additional fees were charged. We appreciate your visit and wish you all the best in your future travels. Kind regards, Matias