Es Garrover es Velar, Finca 5StarsHome Mallorca

Thank you for your wonderful comments! Cati is wonderful, and we are very happy you loved her food, and the villa!

Thank you for your lovely review, Yvonne! We are very happy to hear that you had a fabulous stay and on behalf of all of us, I can say we would love to have you back any time!

Thank you for leaving us such a lovely review! We truly appreciate it, and are so glad to hear you had a fantastic stay!

Thank you for your lovely review, Craig! I am glad to hear you had a great holiday and enjoyed Cati´s food!

Dear Mary, you and your group were friendly guests. We can recommend you as participants. We would like to thank you for the stay and your trust. It was an honor to have you as guests. We look forward to welcome you on your next trip. All the best and see you soon. Sunny greetings 5StarsHome

Thank you for your lovely review, Ian. I'm glad you have enjoyed your stay! I will pass your message on to Cati. Kimberley

Thank you for your wonderful review, Gary! On behalf of the entire team at 5StarsHome, we were delighted to host you and your family. You are always welcome back anytime in the future! I sincerely appreciate your kind words about my service. Our goal at 5StarsHome is to ensure our guests can relax and enjoy their stay to the fullest. We completely agree that Cati is exceptional, always going above and beyond to make our guests comfortable. We truly value her dedication. I must agree with your recommendation about car hire; it is indeed essential for a stay in the Mallorcan countryside. We wish you a fantastic 2024, and we look forward to welcoming you back again!

Good afternoon, Thank you for taking the time to share your feedback. However, it is truly a shame that your comments do not coincide with the truth about this beautiful villa, nor the service provided by our agency. I would like to clarify a few points raised in your review: 1) Cleanliness – This is not true at all. The villa is professionally cleaned and checked before the arrival of all guests. This is also reflected in the many reviews we have about this home. You personally sent me a message after your arrival, claiming that the villa was wonderful. 2) Security in the villa: We take the safety of our guests very seriously. While Mallorca is generally safe, we understand that incidents can happen anywhere. After a thorough investigation, we found no signs of a break-in. To reassure future guests, please note that the villa is equipped with: -Reinforced glass on all entry doors -Lockable doors and windows -Lockable shutters (Outside of the window, so that the house can be secured whilst still having air flow) -Multiple safes for valuables 3) Agency Support: We did absolutely everything in our power to help. We are not the police, nor a technician, so there is a limit to our capabilities. Here is how we tried to help: -Replied to you immediately throughout the night, then again early in the morning and throughout the entire day. - Guidance on how to report a burglary, including links to resources and locations of nearby police stations -Offering to translate on your behalf to the local police -Sent somebody to meet you at the home at 8am, to escort you to the police station to make the report. - A technician and the owner came to inspect the property. We are sorry that you do not find this to be sufficient, and we would love to know how we could have helped further in this situation. Based on our investigation and your own statements, it appears the villa may not have been properly secured before you left for the evening, which could have allowed unauthorized access. However, due to inconsistencies in the information provided, we cannot definitively confirm that a burglary occurred. We did notice that a speaker went missing at the end of your stay, for which we charged the corresponding amount and provided a receipt. The remainder of your deposit was promptly refunded, as the villa was left in good condition. We handle numerous deposits each year and are pleased that such situations are exceptionally rare. Our agency is dedicated to providing an exceptional holiday experience for all our guests. For over 8 years, the villa Es Garrover es Velar has consistently delivered a memorable stay for families and groups of friends seeking a fantastic and unforgettable holiday in Mallorca.

Dear Mr. and Mrs. J. We are glad that you liked it so much to stay with us. Thank you very much for your feedback and loving words. It will help us to complete all the missing stuff. We hope to see you again soon. Best regards Nicolas Pons

Sehr geehrter Herr P., Vielen Dank für die Bewertung unseres Ferienobjektes in Llubi. Es freut uns das es Ihnen so gut gefallen hat. Wir freuen uns Sie bald wieder als unsere Gäste begrüssen zu dürfen. Bis dahin alles Gute für Sie und Ihre Familie und vielen Dank für die netten Worte. Bis bald! Liebe Grüsse aus Mallorca Nicolas Pons

Vielen Dank für Ihre tolle Bewertung! Wir hoffen, Sie bald wiederzusehen.

Vielen Dank für Ihre wunderbare Bewertung! Es war uns eine große Freude, Sie bei uns begrüßen zu dürfen.

Vielen Dank für die tolle Bewertung! Wir freuen uns, dass Sie einen schönen Aufenthalt hatten und die traditionellen mallorquinischen Gerichte von Cati genossen haben.

Vielen Dank für Ihre großartige Bewertung, Carsten. Es war uns eine Freude, Sie sechs Wochen lang bei uns begrüßen zu dürfen, und wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.