Trastevere at heart..

Hi Larry, thanks for your feedback about our property! We would like to clarify that hot water worked perfectly before check in, and you did not inform us about the issue with the hot water during your stay, otherwise we would have intervened immediately.

Thank you for the feedback !

Thank you so much Michelle, come back soon!

Thank you Kimberly, you've been lovely :)

Hi Michelle, thanks for your iìtime in reviewing our property. As explained in our welcome book, in Italy we have a standard voltage which, if exceeded, causes the electric meter to temporarily cut off the use of electricity, so you will have to restore the power (instructions are in the welcome book inside the apartment). Please, be reminded that Trastevere is one of most vibrant area of Rome, a bit of noise is quite normal during the night and the weekend.

From the first moment I met you I knew that you and your sister would be two dream guests! I'm very happy you enjoyed your stay here, come back anytime! P.

Dear Jamie, thank you for your time is reviewig our property. As previously explained multiple times upon check in and during your stay, the payment has been processed by you using our link for the correct amount, your card has not been charged remotely so that we could have changed the amount. This payment process has been designed to assure our guests more privacy and the possibility of checking exactly what they're paying in that moment. We have had no issue in this process, the payment was correctly received and the exchange rate on that day or any bank commission fees that may have been applied are out of our control. We received the correct rental amount and we have an official invoice issued to the Italian Revenue Agency that confirms the amount we received. We also sent it to you, in order for you to verify it, so it’s a pity to receive such a review for something that we have shown in a transparent way.