Pilgrims Cottage - Cosy period flint cottage with open fire

Hi Michael Thank you for the review. You raised no issue with us nor VRBO during check in nor during your stay and now 3 weeks later you are claiming the cottage had a funny smell and you had to leave within a few hours . I would have expected that if it “was the worst experience you have ever experienced“ then normally you would have contacted us immediately rather than apparently leaving within a few hours and then leaving a negative review 3 weeks later. We are booked virtually back to back throughout the year with constant cleaning and fresh linen and have never received a complaint about a smell nor that the cottage was not clean. In future if you experience an issue upon arrival/ during your stay then would suggest you raise it with the owner immediately or VRBO who have complaint policies in place so it can be addressed immediately and not wait weeks and then leave negative reviews which I assume is an attempt to claim a refund.