Knightsbridge 2BR Mews House

Thank you for acknowledging the apartment’s cleanliness, excellent location and value. For clarity, we attended the property on several occasions during Chuck’s stay to investigate raised concerns. During those visits, we found no evidence of pooling water, and a Wi-Fi speed test confirmed that the connection was working well at the time. We also immediately brought a replacement for the kettle reported as broken, having assured us it had been tested in several kitchen sockets. It turned out that the original kettle worked perfectly once switched on at the wall and therefore a replacement was unnecessary. After three visits that did not identify the reported faults, we considered it reasonable to ask for clearer information before arranging further callouts. Asking a few diagnostic questions at that stage was a practical response—not a failure to assist. We’re always here to help.