DO NOT STAY HERE!!!! This property rating is being inflated and cannot possibly be as high as it is listed. Also, this hotel is obviously used as long term living for perhaps an unhoused population. Upon arrival, there were lots of people outside smoking at the entrance and no parking was available at the front to be able to run in and check in. There was also a large tarp set up outside with many people hanging out. I had to park in the back of the hotel and walk around to the front in a barely lit parking lot. My gut instinct was, this seems odd, I don’t really feel safe here. Once inside, there was no one behind the reservation desk, surrounded in plexiglass. There was a sign on the glass that read “We are completely full. No rooms available.” I was then told by a large crowd of people in pajamas that they sell out by 3 o’clock pm. I told them that I had already paid online and my room was reserved. They told me my room was given away and they were completely full. They didn’t have my room. As they were speaking, they had formed a line that blocked me from going any further into the hotel. As I was leaving I heard someone say, “Yah, that’s how you do it!” I left and checked into another hotel. I am still waiting on my refund from Orbitz/VRBO (apparently they are the same company)? But save yourself the trouble and a scary situation, DO NOT STAY HERE!