6/10 Normal
K R E.
17 de mar de 2025
Aspectos positivos: Limpieza y comunicación
Aspectos negativos: Precisión del anuncio
Puerto Morelos
I was disappointed that we were not put in the building that was advertised. I was aware of a very loud nightclub and chose a location a block away. Instead we were put in a building directly adjacent to it. The advertisement included daily breakfast at a local restaurant, this was not available, instead they offered one dinner at that restaurant. Also when I booked through the Canadian site the price was in Canadian dollars however I was charged the same number of dollars but in US. This increased my price by 1500.00 Can When I pointed this out I was told there was nothing they could do. I felt no effort was made other than the offer of one dinner. I take responsibility for approving the expense, however I wrongly assumed that i would be able to straighten it out later because at the time of this transaction going through I had a close family member go into hospice and was being diagnosed with a serious medical condition myself. The family member passed away one month later and I have since had surgery.Aside from all of the above, the staff were wonderful and the room was all that was required for 2 people to enjoy a month stay in comfort.
K R E.
Se alojó 28 noches en enero de 2025
