(49. 1W) Hermosa escapada en el centro de Saint Louis!

We take reviews seriously and value transparency, which is why it’s important to address false statements when they occur. To clarify, the original unit you booked experienced an unexpected issue with a ceiling leak from tenant above. As soon as the issue was reported, we immediately offered you an equal accommodation to minimize any inconvenience to you. You say there wasn’t adequate bedding, however, we are posting a picture of the used linens in the closets upon your checkout. As well, we delivered additional linens to fulfill your requests. You allege the presence of rodents but at no point during your stay did you bring this to our attention. This is a serious claim, and if it had been raised, we would have taken immediate action. Furthermore, our post-stay inspections found no evidence to support this claim. Lastly, we have a contract with Rottler pest control who guarantee their services so we question the validity of this statement. It’s worth noting that your reservation was for a specific number of guests, yet your party exceeded this limit without prior notification, which is a breach of our booking policy. Given the facts, your review appears to be an attempt to pressure us into issuing a full refund rather than an honest account of your experience. As hosts, we work hard to accommodate guests and resolve issues promptly, but we cannot accept misrepresentation of the truth.