Resort familiar en el lago Michigan - Patio 23

I am sorry that you were not pleased with your accommodations, however the pool was not closed for 2 1/2 days. I personally spoke with you and explained that the lifeguard that was to work the afternoon shift became violently ill while on property just before her shift. The pool was open that day for the first five hours. Our goal is to never have to shorten normal pool hours, however by code we must have Lifeguards whenever the pool is open, so beyond our control if someone becomes ill at last minute. Sometimes we do have to alter the opening hours but whenever possible will give everyone advance notice of new pool hours allowing our guests to either enjoy the pool, or head down to the lake & enjoy the water there as well, as we are the only resort in South Haven with direct beach access! We have never received any negative comments about the beds or couch in that unit, and both are less than 3 years old.

Thanks for your critique, and apologize for the floor, as it is certainly not the standard we strive for. Sure hope you will come back next season! Dale.