Smoky Mountain Retreat # 5 - Auténtica cabaña de troncos en las Grandes Montañas Humeantes

Jessica was a great guest. Jessica is welcome anytime.

Laurie you were such nice guests. Appreciate guests like. Please do come back and stay with us.

Thank you for your wonderful review. Thank you for the fire starters and dressing. Please let us know if you ever want to come again.

Glad you liked our cabin. We try to have a clean place for our guests to enjoy. Please let us know if you ever want to come back. Would love to host you again.

Sorry you were not pleased with our cabin. After you left, I went out to the cabin and checked it. There was no dust on the logs; mattress had 3" fiber filled mattress toppers we had put on the beds within the last 3 months, so I cannot imagine the beds being uncomfortable; and where there is an inside fireplace, there is smoke smell. Most of our guests love that cabin. Wish you would have talked to us about the cabin while you were here. Maybe we could have tried to move you to another one you would have liked better. This is not a normal review for us to get. This is the first weekend after Thanksgiving and we will start decorating for Christmas this week.

Thanks you so much for staying with us. Glad you liked the cabin. Please come back anytime. You all were great guests!

I am sorry to hear that you were disappointed with your stay at our cabin. We ask our guests to let us know if there are any problems with the cabins when they check in. I would have appreciated knowing about these grievances when you checked in so we could have addressed them then, thus ensuring you would have had a pleasant stay at the cabin. We have our cabins cleaned after each guest leaves by professional cleaners. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests. It is really hard to believe that there could have been complaints like these. Our sofas are only a couple of months old and I wish you had shown me where the stains are (I can’t find any) so we could have them cleaned. I don’t know what kind of bugs you saw but Orkin monitors our cabins and we have never had cockroaches in any of them. I do apologize if your stay was not up to par in your opinion but it is our aim to provide a clean, comfortable cabin for our guests and if you had let us know we would have taken care of the problems when you came.

So glad you liked our cabin. Would love to have you stay with us anytime. Great guests.

I am sorry you thought our cabin was handicapped accessible. We do not list our cabin as handicap accessible. A couple of our cabins do have ramps to allow elderly guests to get their luggage from their vehicles to the porch easier. No where do we advertise we are handicap accessible. You did leave us a list of problems with the cabin. If you had come to the office and told us of your concerns, we would have attempted to correct them. Next time you should alert management upon arrival so they can address any problems.