Refugio Smoky Mountain # 4 - Auténtica cabaña de troncos en las Grandes Montañas Humeantes

Celeste it was a pleasure to meet you and your family. I am so glad you had a good time here. I do hope to have you as guests again. You are welcome anytime. Thank you for staying with us.

This guest must not have known how VRBO works. I could not remove people from headcount. I told the they would have to contact VRBO to do that. As for the fire pit, when they ask it was 9:00 PM and all the cabin owners here have the quests to shut down loud outdoor activities so neighbors and other guests are not disturbed. The next night was raining so they could not enjoy the firepit. As for bats in the cabin, we have never had bats before and I feel sure that if a bat was in cabin, it came in when a door to the outside was left open by guest. They did arrive late the first night and I feel the storm door was propped open as they carried luggage into cabin and a bat could have gotten in then. There are 3 enclosed bedrooms with a total of 4 beds. Must have had more guests than paid for. This guest must have been confused. He was in #4 and the girl he is referring to was in #5. No bees nests in cabin and yes we have bees in the mountains. Cannot control these things outside. Bees do get into cabins when people go in and out the door also as for mold, the A/C tech came and no mold found in the A/C. Apparently this guest did not understand how a propane grill operates also. Grill checked the morning they checked in and it was fine. When they checked out and said grill was not working, grill was checked again and it was fine. As for me being rude and disrespectful, this guest got a full refund for false accusations.

I'm like you, I don't like rain on my vacation. Glad you liked the cabin though. Please come stay with us again. Hopefully it won't rain next time.

Sorry the cabin didn't meet your expectations. When one member of your party brought the key up to the office, said he really liked the cabin and said they wanted to come back, I was unaware you were not happy with it. We have sufficient pans for cooking in the cabins; the beds had all been replaced about 6 weeks before your arrival; I did tell you the internet is like cell phones in this area, not the best reception. We pay for the best service in this area, but that is what we have in the mountains. I am sure you found your cell phones were not like they are in flat lands. As for the cabin not being clean, our cleaners do a great job. If you were not satisfied, you should come and tell us when you arrived. It is hard to satisfy guests if they don't let you know when they arrive of things not to their liking. Thanks for liking our location.

The father/son group did a good job leaving the cabin very neat. Glad they stayed with us and we hope they all had a great time. Hope they come back again.

Our cabins are great for quiet getaways. If you want to see what they look like, just view the photos that were taken a year ago when we listed them on VRBO. They look the same now as then. They are authentic log cabins that are very clean as you stated. By outdated, we do not offer game rooms, marble counter tops, etc. You can see this though when you look at the photos. Why book a cabin expecting something different that what you see in the photos. We bought new cookware for the cabins this spring when we opened after the shutdown and there is a sufficient amount of utensils (stainless steel) for light cooking which is what most people do on vacation. I think the ones referred to as 1970 were the cast iron frying pans which most people do love and feel that they go with the log cabin atmosphere. We have non-stick pans also. As for the Wi-Fi signal we were unaware of any problem. If a guest has a problem with the Wi-Fi and tell us we get a technician to help us with the problem. We didn't have the problem prior to this guest coming nor with guests after his stay. I don't understand why you would give a bad rating on this when if you had told us we would have gotten the problem taken care of . Our cabin does have a window A/C unit which works great in conjunction with the ceiling fans which are in all rooms. If guests feel they need to have it cooler at bedtime, they can turn off the A/C, open the windows and turn the attic fan on. Our evening temps here in the mountains are usually around 68-70 degrees and the whole house attic fan will cool the whole cabin. Then when it is cool, just turn of the attic fan, leave the windows open and turn the ceiling fans on. Some of our guests are using blankets on the beds when they leave the windows open it is so cool. Our furniture is in need of replacing. We have had new furniture ordered for a month now and due to the virus have not been able to get it delivered. The propane grills are not rusted out. They are cleaned each time a guest leaves and we make sure they are in good working condition. As far as hand rails this is the first time we have ever heard this complaint and upon checking the rails found that there is nothing wrong with them. We keep the cabins in a good safe condition. I do feel you thought you paid too much. We received $46.24 per person per night for this cabin. I feel to have a clean place to stay and be able to cook your own meals it was worth this price.

Hi Sharon, I am sorry you were not aware of the 10:00 PM quiet time. We have that in the rules in the notebook at the cabin. The campground and our cabins all try to keep the noise down after 10 PM just as respect for others who might have gone to bed or have small children who they are trying to get down for the night.

Hi Judy, We enjoyed having you spend Thanksgiving here in our cabin. We hope every thing was to your liking. Appreciate great guests like you and your family. Would enjoy having you stay again if you are ever in the area. Thanks, Linda