Gran ubicación central! - Casa de vacaciones - Red Rock Views

Thank you so much for a wonderful review. We love our property and very happy when people enjoy it as well. Hope you come back and stay with us again.

This guest is not telling the full story unfortunately and it is a shame that he put a low rating without even staying at our property. He is being very unfair and note telling the truth. He had handicapped wife and daughter. He didn’t pay attention to the description of the property stating that the bedrooms are on the second floor to start with. He never told me anything about them being handicapped, and when he arrived and realized that the bedrooms were on the second floor - he created a scene. The problem was that the HOA was renovating the front of the condos and had a scaffolding with full access to the door, but it was difficult with the wheelchair. I offered him alternative apartment in the same complex with no scaffolding since they were renovating in sections (another owner I knew had vacancy) but he refused because of the bedrooms being on the second floor. I gave him immediate refund and suggested the hotel next door. He never stayed at my property to give any review. And in terms of owners being out of the country - we were traveling in Europe and despite the time difference, responded immediately which was in the middle of the night for us. We live in Florida and are always responsive and accommodating to our guests and have a cleaning manager who responds right away to immediate needs. All our guests love our condo and we never had any issues since 2008.