COOPERSTOWN DREAMS PARK / ALQUILER DE PUEBLO ALL STAR EN EL LAGO

Thank you for your review, Mara. We enjoyed having you and your family as guests

To begin with, none of what she says is true. We do stay in the apartment above the house sometimes, but in no way monitor our guests coming and going. We love renting our house and have done so for years. The walk through is to inform guests of the operation of the house. Only one person was in the walk through so I left my notes on the desk for the other guests. The original reservation was specified at four adults. Not only did they exceed their reservation limit, but also the maximum occupancy for the house. Katie was informed that the occupancy limit is six, but proceeded to exceed that with seven guests. In closing, we have rented for years with minimal problems and intend to continue to do so.

1. The guests called and asked to come earlier than the check in time. We told them that they could not. They came a little early anyway so even though a couple of the beds were not made. I took off time to do the walk through. The other couple was not there yet so I asked them to share the information with them. I then finished making the beds while they unloaded their car. This did take about 1/2 hour. They said there was no problem with this. 2. The listing states no Boats, no Fires, and no additional guests (our permit only allows those listed on the rental). It also states no air conditioning. There are fans in every room and the nights are cool. We have an apartment on the property and we were very comfortable. When we stay in the apartment we do not set foot on the property other than in & out our front door on the the road. Tubing and wake boarding is available through a vendor on the lake. The same for Kayaks. 3. We were there at the cottage for 2 months prior to their arrival and put out ant traps as part of our regular routine. There were no ants seen in the house. There were no additional ant traps found that they purchased. 4. Not sure what was found under the cushion on the couch, but no mouse was seen and no mouse droppings were found in the 2 months prior to their arrival when we were staying there. 5. These guests did not follow some of the guidelines in the Welcome Book that they read and I reviewed with them: the trash collector stated the the cans and bottles were not rinsed so they could not be accepted at the recycle center. The cottage was to be left broom swept. Neither of the women or men did this. The cleaners took extra time to clean. The sink basket had to be pried out of the sink as they pushed it down so hard. The bathroom sink was stuffed with toilet paper. Not sure why. We did not take these repairs out of their deposit. They left food in the fridge and the freezer. They left other recreational swim items as well. These required a trip to the landfill and a fee that was paid. The guests never mentioned any problems even though we were available by phone and text 24/7. They did not tell us they were checking out a day early. This would have been helpful to the cleaning and maintenance crew. Also the cottage is checked for left out food, running water etc.