G696-1 Dormitorio Loft-4to piso-Ascensor-Sin tarifas de limpieza!

Thanks for the review. We appreciate your understanding of the late check in time

Hello Stephanie, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the view and found our staff friendly, but we’re sorry your arrival and stay included several frustrations. We apologize for the issue with the door code upon arrival, as well as the housekeeping oversights you encountered with the floors, bedding, and dishwasher. This is not the experience we want our guests to have, and we will be sharing your comments with our housekeeping and maintenance teams so these items can be addressed and better checked prior to arrival. We also understand how noise from neighboring units and the loft bed comfort impacted your stay. While some building noise can be expected in a condo-style property, we know that doesn’t make it any less frustrating when you’re trying to relax. We appreciate you bringing these concerns to our attention, as guest feedback helps us improve. We hope to have the opportunity to provide you with a smoother experience on a future visit.