Chalet 5 · CASA Aruba Beach Chalet # 5

Dear Teresa, Thank you for your feedback. We're glad to hear the unit was clean, but we're truly sorry to learn about the issues with communication during your stay. We apologize for the lack of response regarding the Wi-Fi code and checkout details — this is not reflective of the level of service we aim to provide. Your message has highlighted a gap that we will address immediately to ensure future guests receive timely and clear communication. We also appreciate your note on the stairs and photos. We will review both the safety aspects and listing accuracy to make necessary adjustments. Thank you again for your comments. They help us improve, and we regret that your experience did not meet expectations.