Romantic Tricklebeck Spa Cottage

Thank you so much for your kind words, Robyn. We’re delighted to hear you had a quiet and restful week — that’s exactly what we hope our guests experience. We’d love to welcome you back again in the future! The AirKeeper Team

Thank you for staying at our place, Dave! We appreciate your visit and we are glad that you found everything to your liking. It was great hosting you, and we would love to welcome you back anytime! The AirKeeper Team

Thank you so much for taking the time to share your detailed feedback, Analee. We're really glad to hear that you found the house lovely, cozy, and well-suited for a couple's getaway. It's great to know the electric pan and hot plate worked well for your needs, and that you enjoyed the spa bath—it’s definitely one of our favorite features too! We're truly sorry to hear about the issues you experienced with the fireplace setup and the delay in communication during your stay. We completely understand how important it is to have a warm and comfortable space, especially during winter in the Blue Mountains. Your feedback highlights areas where we clearly fell short, and we sincerely apologize for the inconvenience and stress this caused. Thank you as well for your patience while the situation was resolved, and we appreciate your acknowledgment of the extra hour of late check-out. We’ve already passed your comments along to the management team to ensure that fire-starting materials are fully stocked in advance and that guest concerns are responded to more promptly moving forward. Lastly, we appreciate your notes on the air conditioning. We’ll take a closer look at ways to improve heating efficiency for future guests. We truly value your feedback—it helps us improve the experience for everyone. We hope to have the opportunity to welcome you back again under better circumstances. Cheers, The AirKeeper Team