Mediterranean Villa: ocean breezes, walk to beach, serene location.

Heidi had visited 2 years prior, but her grandkids were older and more in number at this visit. She made the reservation for 6 adults, and then a group of 15 ( 8 adults and 7 kids) arrived and stayed the entire time. We never said only 4 kids could be in the pool, but we did say the house had a maximum capacity of 9, both ahead of her arrival, and after they hosted 15. It was like a pool party every afternoon, and she didn't answer her phone or texts. Several days we had to come home from an evening out, due to a neighbor's noise complaints, and knock on the door and ask them to try to bring the volume down. We do state in our listing that the neighborhood is quiet, but I don't think they read it, since they had been here before. I would not rent to them again.

We are glad to hear Brooke had a lovely stay. The beach is downhill 15 minutes, and we walk there most days when we stay at the house. It does require crossing the coast highway, which is a 35 mph road with lights every 2 blocks, and a walk back up the hill afterwards. I wish Brooke and family had asked about the ping-pong table during her stay, and we would have been happy to help; it is not broken. The pool lights and tub are being repaired this week. We would be happy to host Brooke and her family again.

We were very disappointed to receive Alexandra’s comments since we’ve always hosted happy families, as noted by past and recent reviews. When we tried to collaborate with Alexandra on her families excessive noise and her concern about the on-site caretaker, she admitted that she had been busy at the time of booking and had not read the listing details. Our on site caretaker has been reviewed by many guests as very helpful and discreet. While we do live in a quiet neighborhood, it is child friendly and perfect for families. Unfortunately Alexandra’s family was unwilling to moderate her kid’s yelling in the pool for hours at a time. We did reach out with solutions but unfortunately Alexandra was unwilling to engage with us. Honestly the comment about the dog was confusing, since the caretaker’s friendly dog is never allowed in the main yard and only uses the driveway to access the street and is always on leash.