6/10 Normal
Kevin t.
26 de ago de 2025
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
We have stayed at this condominium complex in the past and previously enjoyed a much higher standard of service, including room cleaning and more responsive support from management. Unfortunately, our most recent experience was quite different and disappointing.For a 5-day stay with 2 guests, we were provided only half a roll of toilet paper and four washcloths total. There was no washer or dryer in the unit, so we had no way to clean the washcloths during our stay. When we contacted management to request additional toilet paper and washcloths, we were told flatly that only the initial supplies provided at check-in were included, and no exceptions would be made.We found this policy to be very inconvenient and unlike what we have experienced in the past at this same complex. Furthermore, the response from management was unprofessional and dismissive, which added to our frustration.We ultimately had to purchase our own supplies just to meet basic needs, which was unexpected and disappointing for a stay of this duration and cost.We’re sharing this feedback in hopes that future guests will be better informed, and that management will consider revisiting how they support guests during their stay.
Kevin t.
Se alojó 5 noches en agosto de 2025
