SUITE SANCTUARY - 2BD & 2BA Condominium - Sleeps 7 - Dog Friendly

Thank you for your wonderful review! We're so happy to hear that Driftwood Dreams was the perfect fit for your family, including your two kids and your dog. Knowing you found the condo clean, comfortable, and affordable is exactly what we strive for with every stay. It's great to hear you already love the community, and we're honored you chose Driftwood Dreams for your Rehoboth Beach vacation. We truly appreciate your kind words and hope Sunset Rentals has the opportunity to welcome your family—and your four-legged companion—back for another memorable stay soon!

Thank you for your feedback. We take all guest concerns seriously and strive to address issues promptly and professionally. Upon receiving your message on the morning of August 13th regarding ants, cabinet cleanliness, and a cracked toilet, our team responded within two hours. We had already treated the unit for ants during the changeover and, when that proved insufficient, we immediately scheduled a visit from ACTIV Pest Control for the next morning. They arrived as planned and treated the condo thoroughly. Regarding the toilet, although the crack was minor and not leaking, we replaced it the very next morning to ensure your comfort. When you mentioned concerns about the master bathroom toilet, we asked for clarification and photos. While no functional issues were found, we appreciate the feedback and have since addressed the cosmetic concerns. As for the cabinet spill, our cleaners do not clean inside cabinets during standard turnover service, but we did clean the area promptly. We also want to clarify that deep cleaning of cabinets is part of our seasonal preparation. We understand that you were disappointed not to receive a discount, but we believe our team responded quickly and thoroughly to every concern raised. We pride ourselves on maintaining high standards and being responsive to our guests' needs. Thank you again for staying with us.

Hi Ellen, thank you for submitting a review for this beach condo. Regarding the balcony, I've emailed you apologizing we did not notify you of the work being completed on them. As I stated, we assumed the work would have been completed before your stay. Sunset Rentals was notified RIGHT before the summer season by the condo association that the balconies were deemed UNSAFE and needed emergency repairs. All the balconies on the building had to be removed and re-built. Unfortunately, this work was “out of our control” but appreciate them being re-built before someone gets hurt since they were UNSAFE to use. The condo is equipped with large plantation shutters in front of the sliding glass door so these could be shut for privacy when the workers were working on this particular balcony. I can now state ALL BALCONY work is complete and they are better than before. We will no longer have to deal with this issue. Thanks! Carl

As the property manager for this condo we always appreciate reviews and feedback. Where shall I begin with my response back to this review…lets use the same format as the renter. #1) The renters showed up NOT knowing the condo unit address. They blew our phones up stating we provided them with the wrong instructions for getting in the unit because the front door required a key. LOW and BEHOLD they were trying to get into the WRONG condo. All our units are electronic codes. #2) tenants complained it was cleaned too well. Yes, that’s correct! The Husband left me a VM asking for an air filter because it smelled too clean. To put this into context, this unit was cleaned at 10A with pine scented cleaner. #3) BALCONIES- We received a message from the Condo Association a day earlier that ALL the balconies were deemed unsafe and in need to be rebuilt ASAP. Our email did NOT state a repair only. This was completely OUT OF OUR CONTROL as it was the condo association doing this work. During that week we agree it was probably noisy when they were working on this particular column of balconies. We stopped by the bldg several times to check on progress and confirmed they were not working on this column every day 8AM-5PM. #4) CONDO VOILATIONS- On 3 occasions the tenant’s kids moved the pickleball nets out to play but DID NOT put them back. Several condo owners told them the rules state you need to put the nets back and kids just walked away ignoring them. The condo owner received notice of (3) violations that equaled $300. As the property manager we contacted the tenant immediately and she admitted they left their kids play pickleball with no supervision. The husband called pleading with me that the condo assoc needs to provide proof. I went to bat for these tenants and had the owner demand a hearing. I reached out to the tenants multiple times to provide us a statement so we could try to get the fines removed. The tenant emailed the condo assoc property manager directly and in the email ADMITTED they DID NOT put the nets back. On top of that, condo assoc provide the VIDEO of them NOT putting the nets back. So this claim that they came back and put the nets back is 100% FALSE. We did manage to have the fines reduced to $200 and going to bat for the tenants. When we sent out the weekly rental agreement to be signed it also included the Canal Pointe rules. The tenants signed off they would follow the rules of the community. We also leave a laminated sheet of rules and regulations on the countertop of the condo. Not only did these tenants not follow the rules they also stuck the owner with the $200 fine. Needless to say, these tenants are not welcomed to stay in any of our rental properties in the future.