The Flats - Industrial modern loft within walking distance to downtown!

Hi Randy! First and foremost, we are so sorry that you had a less than pleasant experience. I will address each issue that you brought up. The address to our unit is clearly listed on our VRBO app. We have never had someone not be able to find our building. I also never received ANY messages (via the app, text, or voicemail). I always have my phone with me, and am readily available to any of our clients 24 hours a day. You seemed to be complaining about where this was located? We clearly state that it is a “downtown” unit, next to a grocery store, which most of our clients love for convenience and ease. It is also an all block and brick building, not metal as you stated. And you mentioned, it is 3 blocks from downtown. We never stated that it wasn’t. We simply said that it is within walking distance, which many of our customers have enjoyed doing. As for the 8-foot metal stairway. This is not listed as a handicap accessible unit and have never had any issues with the 8 stairs that you have to climb. Once again, have never had a complaint. As for the TV, we have YouTubeTV paid for all of our customers. They are all brand new smart TVs which enable you to sign in to your own Hulu/Netflix/prime accounts. We are not sure what you’re speaking of when you mention our husband’s Netflix account? Maybe a previous customer forgot to sign out, but it’s very easy to log out and resign in. As for the noise level. Once again, we never received any communication from you about this problem or we would have dealt with this immediately. We don’t live there, so there was no way of us knowing that there was a problem. We deeply apologize for this. I would encourage you to communicate on future stays with the owners because, like ourselves, most owners would bend over backwards to address any issues that you bring to their attention. As for your comment about the walls being thin…this couldn’t be farther from the truth. The shared common walls are all a double 2”x6” wall with two layers of insulation and four layers of 5/8” Sheetrock. We have gone above and beyond during construction but we can’t control noise levels any more than a hotel could with kids running down hallways, etc. You are our first less than 5-star review on multiple platforms with 10 properties. We strive for excellence in all areas, which I hope is evident from the quality & cleanliness of our units as well as the extra treats, your favorite coffee, & chai tea for your wife. ❤️