Cottage Tree House B&B

We disagree with the characterization of this experience as false advertising. The amenities and terms of use for our property are communicated through the listing and house information, and guests are responsible for reviewing those details before booking. A question about laundry facilities does not change the terms of the reservation. When the guest contacted us about detergent, we clarified that the washer and dryer were not available for guest use and provided an alternative laundry option nearby. We understand that this was not the answer the guest wanted, but providing that clarification and an alternative was not an attempt to mislead anyone. We take our hosting responsibilities seriously and expect communication to remain respectful and based on the actual terms of the reservation. We regret that the accommodations did not meet this guest’s expectations, but we stand by our commitment to clearly communicating property policies and protecting our home. WE ARE NOT A LAUNDROMAT!

Thank you Jenny for your lovely review, and we were happy to host you. We also appreciate you taking the time to give us a review and for choosing to stay with us.

Thank you so much for your kind review. We truly enjoyed having you.

Thank you sooo much for your wonderful review and choosing to stay with us. We would be happy to have you back anytime.

Courtney thank you so much for your wonderful review. We shall fix that shampoo and body wash issue immediately. We hope to have you and your family again it was a pleasure to host you all.