NEW Entire Cabin, 🏔 & 🌊 Views + Hot Tub Downtown

Thanks for staying, Shawna. We didn’t receive any communication about an odor during your stay, otherwise we would have had our cleaning team taken care of it immediately. Without notice, our first opportunity to learn of this was in your review. We encourage guests to reach out while on property so we can ensure everything meets expectations.

Thanks for staying with us, Evan. We hope you come back soon!

Hi Justin, We are a bit disappointed in both our experience with you as well as your review of our home. We have had over 25 stays at the cabin since beginning to rent in October and none of the noted above criticisms were ever provided nor hindered our renters' ability to stay at our home. In fact, you'll see we have 18 positive reviews with 4.89 stars on our primary hosting site through VRBO's competitor (AirBnB). With regards to your stay, you booked our home stating you'd only have 1 guest when in fact you brought your entire family, including your dog when we very clearly state in our posting that we have a NO PETS policy. You proceeded to use our home & it's amenities then decided to leave the house in disarray after concluding you had a disdain for its aesthetics. Without giving us a chance to remedy any of your concerns, you vacated the property leaving dirty diapers & garbage in the house, dirty dishes in the sink & Band-Aids in the bathtub, all clear violations of our house rules and in all honestly, a bit appalling. We do take feedback seriously though so upon your announcement of departure, we immediately had our emergency contact team visit the house to review the feedback you provided. They confirmed the hot water was indeed working and cleaned up the mess you & your family left. The renters following your reservation also had no issues with the water nor any of your aforementioned concerns. Not only have we had multiple families with little kids stay at our home without mentioning any of these complaints, we also regularly stay at our home and have a little one of our own who is able to crawl all over the house without any issues or concerns. I'm sorry your Grand Lake trip wasn't what you envisioned. Our intent is for all guests to fall in love with Grand Lake, the wildlife, local hiking, lakes, and our home. We wish you could've given it a longer chance. Given the quality of your stay did not meet your standards, we we're willing to refund you 1/2 of your reservation fees even after you violated multiple house policies & departed without allowing us to try and alleviate your concerns, which we thought was very generous after this unfortunate rental experience. We wish you the best in your future VRBO stays but regrettably, you & your family are not allowed back. Regards, Jason & Monica