Affordable & Cozy 7 bd 5 ba Entertainment Haven! Mins from Disney and Dining!

I absolutely smelled trouble with this guest once they checked in. I always send check in instructions the day before . Especially since check-in is simply riding past security and then typing in a code!!!! I’m not going to give away all the security codes to the property for security reasons any sooner than that. With this group It was nothing but complaints. The person who checked in with all the complaints was not even listed on the reservation and was not even the main contact person, that alone was suspicious. But everything they complained about was corrected on the dime ! I’m sorry they had such an awful time. They were just a group of miserable people . I was very responsive and sympathetic to them and the things that they wanted me to do as a host . They were not willing to take any accountability for their own actions , for example they wanted additional towels, simply go to the walmart up the street . There were enough towels for the guest that they reported was checking in. They just wanted more. Which is understandable but, There is also a full sized washer and dryer in the unit if they needed to correct the situation. I live in another state and I’m not around the corner, so everything they requested , I paid my cleaning staff to have it corrected to fix their stay. The coffee pot was replaced same day- again I was not personally aware of the mishaps they encountered upon check-in. Again, as a host, living in another state so some of the things that happened during their stay,I was unaware of, but trust and believe, when they brought it to my attention , it was corrected! Even with me sending a plumber to the property to fix the tub that was draining slowly. I would never rent to this group again because they just wanted something to complain about, but they did not do any damage to the property. It was a very immature attitude. They wanted problems from the jump, I expected the low review, but they were so irrational they had to give the worst rating . Personally, I constantly strive to make things better for our guest, each time. I listen to all compliments and complaints because it’s important to be competitive as well as accommodating to everyone. I want people to enjoy my property when they choose us, but as a business owner you learn that you can not make everyone happy.