Casa entera

4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Galería de imágenes de 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Bañera de hidromasaje al aire libre
Habitación
Habitación
Baño
Habitación

Comentarios

9,0 de 10
Increíble
4 habitaciones4 baños12 huéspedes

Servicios populares

  • Vistas al mar
  • Piscina
  • Cocina
  • Lavadora
  • Secadora
  • Wifi gratis

Echa un vistazo a la zona

Ver en el mapa
Puerto Peñasco, SO
  • Place, Playa Bonita
    ‪A 17 min en coche‬
  • Place, Área comercial Cholla Mall
    ‪A 17 min en coche‬
  • Place, Plaza a la Madre
    ‪A 19 min en coche‬

Habitaciones y camas

4 habitaciones (capacidad para 12 personas)

Habitación 1

1 cama de matrimonio grande

Habitación 2

1 cama de matrimonio grande

Habitación 3

1 cama de matrimonio

Habitación 4

2 literas individuales

4 baños

Baño 1

WC · Solo ducha

Baño 2

WC · Solo ducha

Baño 3

WC · Solo ducha

Baño 4

WC · Solo ducha

Otros espacios

Porche o patio
Cocina
Balcón
Comedor

Acerca de este alojamiento

4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Casa Estrella is set on a pristine beach 15 minutes beyond Rocky Point, Mexico. Panoramic sunsets greet you, and a stay at this luxury two story, four bedroom home is an incredible experience.

Location:
The home is at Islas Del Mar. This area of homes has its own well regarded Golf Course, fine Restaurant, and acres of wild estuaries. Teaming with sea birds, this makes for a fun day of kayaking.

Casa Estrella:
This home has four bedrooms, both upstairs and down stairs, aupstairs, a large main bedroom suite combines a private bathroom, and patio access. A desk in the hall allows a work space with the highest internet speeds available here. All bedrooms offer high end mattresses and pillows that are unequalled for their comfort.

There is a den upstairs, along with a front and back patio. On the first floor, the living room features oversized sofas, and large screen TV. The kitchen has an island with additional bar stools, and the very finest appliances and utensils. THe 10 seat dining tabl eoffers a live edge table top, and views to the sea.

The first floor patio is complete with a raised bar area, shaded seating, as well as a pristine jacuzzi, perfect for champagne sunsets!

Book this exquisite home today, and get ready for an unforgettable vacation experience.

Please be advised that before heading to the property, you must stop by our office to pick up the keys.

Añade las fechas para ver los precios

Servicios

Piscina
Cocina
Lavadora
Secadora
Wifi gratis
Aire acondicionado

Alojamientos similares

Normas del alojamiento

Hora de comienzo del registro de entrada: 15:00
Edad mínima para alquilar: 25
Hora límite del registro de salida: 11:00
default

Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

No se admiten mascotas
default

Fumadores

No se permite fumar

Información importante

Otros detalles

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: cierre de seguridad.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.

Información sobre la zona

Puerto Peñasco

Esta casa de vacaciones se encuentra en el barrio Laguna del Mar de Puerto Peñasco, en la playa. Puerto antiguo y Monumento al pescador son algunos de los lugares emblemáticos de la región, donde también puedes acercarte a La Spa y Campo de golf The Links si buscas unas vacaciones activas. ¡Saca los palos y mejora tu swing! Podrás depurar tu técnica en un campo de golf cercano, o bien ir en busca de aventuras practicando actividades como el ecoturismo.
Mapa
Puerto Peñasco, SO

Qué hay en los alrededores

  • Playa Bonita - A 17 min en coche - 8.3 km
  • Campo de golf The Links - A 17 min en coche - 8.7 km
  • Área comercial Cholla Mall - A 17 min en coche - 9.5 km
  • La Spa - A 18 min en coche - 10.2 km
  • Plaza a la Madre - A 19 min en coche - 11.4 km

Restaurantes

  • ‪Wrecked at The Reef - ‬A 20 min en coche
  • ‪Rosy's Restaurant - ‬A 17 min en coche
  • ‪JJ's Cantina - ‬A 24 min en coche
  • ‪Mare Blu Ristorante - ‬A 20 min en coche
  • ‪Diegos Tiki Bar - ‬A 18 min en coche

Preguntas frecuentes

¿En 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar hay piscina?

Sí, este alojamiento cuenta con una piscina. Encontrarás piscinas climatizadas o de otros tipos.

¿Cuánto cuesta alojarse en 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar?

A fecha de 18 de abr de 2026, los precios encontrados para una estancia de una noche y dos adultos en 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar el 8 de jun de 2026 son de al menos 303 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.

¿En 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar?

Hora de inicio del registro de entrada: 15:00.

¿A qué hora se realiza la salida en 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar?

La salida se realiza a las 11:00.

¿Dónde se encuentra 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar?

Esta casa de vacaciones de Laguna del Mar se encuentra en la playa, se encuentra muy cerca de Islas y áreas protegidas del Golfo de California y a menos de 15 kilómetros de Playa Bonita y Campo de golf The Links. Dunas de San Juan y La Spa también están a menos de 15 kilómetros.

Comentarios

9,0

Impresionante

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
19 comentarios de un total de 28 con una puntuación de 10 - Excelente
5 comentarios de un total de 28 con una puntuación de 8 - Bueno
3 comentarios de un total de 28 con una puntuación de 6 - Normal
0 comentarios de un total de 28 con una puntuación de 4 - Mediocre
1 comentarios de un total de 28 con una puntuación de 2 - Horrible

9,8/10

Limpieza

10/10

Servicios

10/10

Instalaciones y estado del alojamiento

9,4/10

Llegada

8,4/10

Comunicación

9,6/10

Ubicación

9,2/10

Precisión del anuncio

Comentarios

Verificado

10/10 Excelente

Annie G.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
I absolutely love this place, very clean and beautiful. Best place for a weekend get away to enjoy the sunset
Se alojó 3 noches en febrero de 2026
Respuesta de VrboOwner el 7 de mar de 2026
We’re glad you enjoyed your stay and the beautiful sunsets! Thanks for sharing your experience.
Verificado

8/10 Bueno

jackie c.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
This house was amazing. I would give it a 5 star review, however, the hot tub was not working and we called several times about having it fixed. Maintenance showed up but was not familiar with hot tubs. When we called property manager we were advised they would get someone else out but it never happened. The house was clean, comfy beds, lots of dishes, etc. if you are ok with just a pool & no hot tub, definitely stay here. Nice neighborhood with friendly security, etc.
Se alojó 3 noches en marzo de 2026
Respuesta de VrboOwner el 3 de abr de 2026
Thank you for staying with us! We apologize for the hot tub issue and will be taking care of it. Hope to host you again!
Verificado

10/10 Excelente

Alexandra

Aspectos positivos: Limpieza, servicios, instalaciones y estado del alojamiento y comunicación
The house was beautiful and fully equipped with everything you need in a kitchen and more. Very pleasant stay, each room was decorated with intent and purpose. Very clean, clean smell and overall comfortable. The tide was super far out, but still a nice view.
Se alojó 4 noches en noviembre de 2025
Verificado

10/10 Excelente

Guillermo C.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great property. Spotless many amenities
Se alojó 3 noches en julio de 2025
Respuesta de VrboOwner el 7 de ago de 2025
Hello, Thank you so much for your kind review! We're happy to hear you enjoyed the property and found it spotless with plenty of amenities. We hope to welcome you back soon!
Verificado

10/10 Excelente

Rodolfo S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great stay

The house is beautiful and fully equipped with everything to cook in the kitchen. Back yard is the ocean ( fyi the it’s a hit and miss cause the low tides comes and goes when ever). This community is far from the noise and it’s a quit and relaxing time. Ac is great , toilets works , shower also. They have tv with Netflix and Disney for the kids. My nephew said I like it here cause I feel safe. The only thing was the jacuzzi was bit dirty but I didn’t use it. Didn’t have any issues. Good and relaxing stay
Se alojó 3 noches en julio de 2025
Respuesta de VrboOwner el 24 de jul de 2025
Hello, Thank you so much for your thoughtful review! We're so happy to hear you enjoyed the home, the peaceful location, and that your family, especially your nephew, felt safe and comfortable during the stay. It’s great to know you found the kitchen well-equipped and the entertainment options perfect for the kids. We appreciate your note about the jacuzzi and will make sure it’s addressed for future guests. We're glad it didn’t affect your overall experience, and we’re thrilled to hear you had a relaxing time. We’d love to welcome you back anytime! Best regards,
Verificado

10/10 Excelente

Mayra D.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great house

House is beautiful!
Se alojó 3 noches en junio de 2022
Respuesta de VrboOwner el 18 de jun de 2022
Hello Mayda, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team
Verificado

10/10 Excelente

Ha P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Very nice location

Very nice house. Great kitchen with complete, quality utensils.
Se alojó 3 noches en septiembre de 2022
Respuesta de VrboOwner el 13 de sept de 2022
Hello Pham , Thank you for taking a time of your day to leave us a review. On your next visit, we'd be delighted to see you! Best regards, Casago Team
Verificado

10/10 Excelente

Kimberly Z.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great house and beautiful view

Loved the house and neighborhood. So quiet and peaceful
Se alojó 4 noches en octubre de 2022
Respuesta de VrboOwner el 20 de oct de 2022
Hello Kimberly, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Verificado

10/10 Excelente

ernesto r.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Beautiful sunsets and scenery

We had a good time at this beatiful property.the community is away from the crowd and safe. It is still under construction around the neighborhood but so far very quite and private ill recommend it for family Gathering
Se alojó 2 noches en agosto de 2022
Respuesta de VrboOwner el 29 de ago de 2022
Hello Ernesto, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Verificado

10/10 Excelente

Evangeline W.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Wonderful time

Everything was great from start to finish. The home was beautiful just as the first time we stayed here. Plenty of space for everyone to have their own spaces and privacy. We'll definitely stay again.
Se alojó 3 noches en julio de 2023
Respuesta de VrboOwner el 7 de ago de 2023
Hello Evangeline, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Best regards
Verificado

10/10 Excelente

Johnny Q.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Highly recommend

Stay was awesome with great view. Tide was high on last night. Beds very comfortable no complaints.
Se alojó 3 noches en junio de 2023
Respuesta de VrboOwner el 17 de jul de 2023
Hello Johnny, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards
Verificado

10/10 Excelente

Annie G.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Matt birthday

We surprised my brother in law for his birthday ant the pace was amazing we could just walk to the water and enjoy the ocean. Beautiful house and amazing view
Se alojó 3 noches en octubre de 2024
Respuesta de VrboOwner el 10 de oct de 2024
Hia Annie, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come.
Verificado

10/10 Excelente

Joe M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Would stay again

We had a great time. The beds are very comfortable. The views were great. We would definitely recommend this house. The only problem was the 1/2 bath toilet was plugged after the 1st use.
Se alojó 2 noches en octubre de 2023
Respuesta de VrboOwner el 12 de oct de 2023
Hello Joe, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards
Verificado

8/10 Bueno

Darrell N.

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio

Very nice house.

House was very nice! We just hit the tide at the wrong time.
Se alojó 3 noches en mayo de 2022
Respuesta de VrboOwner el 11 de jun de 2022
Hello Darrell Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team
Verificado

8/10 Bueno

Edwin A.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Beautiful house

House is top notch, quite place and beach is clean. We think patio need a bit more clean, you can see spider webs, and we had small problem with the pictures the hook failed, but they fixed these next morning. I will definitely stay again in this place
Se alojó 2 noches en agosto de 2022
Respuesta de VrboOwner el 16 de ago de 2022
Hello Edwin, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Verificado

10/10 Excelente

Yvonne W.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing home on private beach!

My family and I had the best time here! We loved the privacy of the beach and felt like we had it all to ourselves. We made wonderful memories. We love this house! You can tell the owner does too. They have thought of everything! The only bad part was having to leave!
Se alojó 4 noches en agosto de 2022
Respuesta de VrboOwner el 24 de ago de 2022
Hi Yvonne, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Verificado

10/10 Excelente

Lyle B.

Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio

Amazing Sunsets

Great modern house well furnished. The tide moves 1.2 miles out from the house during the afternoon, if you like to explore tide pools this is a great location. Hot tube takes a few hours to get up to temp but is nice and great sunset veiws. Overall very nice house.
Se alojó 4 noches en diciembre de 2022
Respuesta de VrboOwner el 9 de ene de 2023
Dear Lyle. Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes 
Casago Team
Verificado

6/10 Normal

lloyd s.

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio

Beautiful home

The house was outstanding as was the beach. Our only complaint was the tide, (not the fault of the homeowner). We could only swim in the ocean after 3pm because of low tide.
Se alojó 5 noches en julio de 2022
Respuesta de VrboOwner el 3 de ago de 2022
Hello Lloyd, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Verificado

10/10 Excelente

Teresa C.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Best Stocked House Ever Rented

This house is by far the most well-stocked house I have ever rented. They were so considerate. Everything provided was top notch not “dollar-store” items that many rentals provide. This house made you feel like you were living in your own home. I will 100% rent here again. House was super clean and located right on the beach.
Se alojó 3 noches en julio de 2022
Respuesta de VrboOwner el 23 de jul de 2022
Hello Teresa, Thank you for your wonderful remarks on your stay. It is our pleasure to have your stay with us. Best Regards, Casago Team
Verificado

2/10 Horrible

Wayne H.

Aspectos positivos: Limpieza, llegada y ubicación
Aspectos negativos: Comunicación y precisión del anuncio
No water in the master shower AT ALL so we had to use another shower in the house. The dryer took 3.3 hrs to dry clothes even on the right setting. Spa was very dirty/ real cloudy water on arrival. The 1st night it took till 2am to cool the house downt to at least 77 degrees. If one person is taking a shower in the house, other showers or faucets wont work due to extremely low water pressure in the house. The reverse osmosis wasnt giving us water as it just trickled out. The microwave wouldnt open even with the child lock off. The refrigerator smelled like something died in it. This was for my wifes 50 yr birthday and our anniversary so this was extremely disappointing. We usually stay at Entame towers and dont have any of these issues. We brought family with us this time so we needed a bigger place to stay. Couldnt get intouch with anyone to help with issues in the house.
Se alojó 2 noches en septiembre de 2025
Verificado

10/10 Excelente

Andru Z.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Wonderful experience

the house is lovely, right on the beach. very comfortable. clean water. well taken care of and clean. The only negative is that the "hot tub" is at best a "warm tub." While that was not ideal it was a minor detail compared to the overall quality of the house and location.
Se alojó 5 noches en abril de 2023
Respuesta de VrboOwner el 27 de abr de 2023
Hello Andru, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. I will forward your comments about the hot tub to the corresponding department. We hope to see you again soon.
 Best regards
Verificado

6/10 Normal

manuel C.

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación

Mixed..could have been a 10

First of all..the location and location was safe...so it was perfect..except for the issues we had. I try contacting our support team by phone and Email..no response. The issues were upsetting to my family. Issues no workings microwave, hottub, oven and on our last morning ran out of cooking gas. To make breakfast...This location has had these issues before in 2023 reviews. I would think that they would have been resolved by now. Ni modo verdad..
Se alojó 3 noches en abril de 2025
Respuesta de VrboOwner el 29 de abr de 2025
Hello Manuel, Thank you for your feedback. I'm truly sorry to hear about the issues you encountered during your stay, especially with key appliances and the lack of response from our support team. I completely understand how frustrating this must have been for you and your family. We take your concerns very seriously and are currently reviewing what went wrong to ensure it doesn’t happen again. It's especially disappointing to hear that some of these problems had occurred in the past. We agree that they should have been fully resolved by now. Your experience does not reflect the standards we aim to uphold, and I sincerely apologize for the inconvenience it caused. We appreciate you bringing this to our attention and hope we’ll have the chance to provide a much better experience in the future. Warm regards,
Verificado

8/10 Bueno

Nivia G.

Aspectos positivos: Limpieza, llegada y ubicación

Casa estrella

Overall our stay was good. The house was clean, it came with equipment for activities like kayaking, paddle boarding, corn hole and board games. The jacuzzi didn’t work. During our stay the tide was very low making it a long walk to reach the water but while you adventure to the beach you do get to see many sea creatures. The check in process was fairly easy although it’s not on site it was easy to locate about 15 minute drive from the house.
Se alojó 3 noches en mayo de 2023
Respuesta de VrboOwner el 22 de jun de 2023
Hello Nivia, Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards
Verificado

8/10 Bueno

Esteban T.

Aspectos positivos: Llegada, ubicación y precisión del anuncio

Great house

The house was beautiful and clean, it really is how it looks on photos, the house already comes with paddle boards and kayaks as well as lawn chairs and even snorkeling gear for us to use. When we first arrived the fridge was not working properly and they quickly sent someone to reset it. The only thing I wish was cleaner was the jacuzzi, when we arrived there were alot of sea shells and sand in the jacuzzi and I asked if someone could come clean it but no one ever show up for that.
Se alojó 4 noches en junio de 2022
Respuesta de VrboOwner el 30 de jul de 2022
Dear Esteban I hope you are doing well. Thank you very much for taking the time to do this review, we are open to any suggestions that help us improve our service to you and our guests. I appreciate your opinion, your comments are very useful to take the necessary actions and improve our service in your future visits I am sorry for the situation with the Jacuzzi I all ready spoke with my team so this is not happening any more On behalf of the management, and all Casago staff, we are at your service to solve any problem so that your next visit will be more pleasant. Thank you very much and I look forward to your comments Best regards Gabriel Martinez homesmanager@casago.com Gabriel Martinez Beach Homes Manager
Verificado

6/10 Normal

Ben D.

Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Comunicación

Amazing Property but Poor Management Comp

Where do we start. We had to drive into the city for a check-in process that couldn’t have been done over the phone or ahead of time. Big waste of time. Then we had another check-in at the location itself in order to get a parking pass that didn’t need to be used anywhere since the car was parked in the garage. Over an hour wasted. When we arrived at the property, the garage smelled like sewage. We only found out later that the toiled upstairs was clogged and had feces coming out of it and was directly over the garage - that explained the smell. Once we entered, we were greeted by the most amazing view and property we have been to in a long time. You truly get what you pay for - a beachfront property with gorgeous amenities. That said, we got unpacked and headed to the hot tub; a hot tub I explicitly asked about before booking the property to ensure it worked properly. Once we got in and tuned it on, it worked for less than 5 minutes and then turned off. We called 3 times until a maintenance rep was sent out. He came to the property and clearly had no clue what he was doing. He right away got on the phone with his manager and said he had no idea what to do. Why even send someone in the first place that doesn’t have a clue about pool equipment? We called back and requested a proper technician to come out and fix the tub since it was something that we booked the property for in the first place. The property management company (Casago) indicated that they will send someone out and if we don’t hear from anyone within the hour that they will call back. We never heard from them for the rest of the trip and in fact, we sent them multiple messages with no response. We also called about a non functional oven as well as lights not working in the upstairs bathroom. No one responded. At the end of our trip I called the company again to complain and give them the list of issues and the rep (Christian) indicated they will call me today and let me know about a partial refund due to the issues. No one ever called us and we never heard from them again. Such an absolutely amazing property but for the large amounts of money we paid for and the non functionality of multiple amenities and a clogged toilet that made us gag in the garage and upstairs for most of the trip…just ruined the entire experience. Casago absolutely dropped the ball on this experience and I hope you do right by the customer and apologize and refund a portion of what we paid for.
Se alojó 2 noches en octubre de 2022
Respuesta de VrboOwner el 28 de oct de 2022
Hello Ben Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for taking my phone call and doing this review. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. We love to hear that our guests have had a great time with us as we now consider you part of our family, I do apologize if the inconvenience, and as I mentioned to you I made the changes on the reservation to do a discount for the mentioned inconveniences. I will check the jacuzzi with the owner and the pool guy Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great weekend. Best regards, Gabriel Casago Beach homes Manager

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