6/10 Normal
Meghan H.
8 de abril de 2024
Aspectos positivos: Ubicación y precisión del anuncio
Aspectos negativos: Limpieza, llegada y comunicación
Great View of Disney Fireworks!
We loved our stay Windsor Island Resort, the amenities it offers are fantastic. Watching the fireworks from our private pool were amazing and definitely added magic to our vacation. Having private ensuites for all the bedrooms was a great feature. However communication with the property manager from start to finish was a nightmare. Our names were not registered at the main gate upon arrival (took over an hour) to get our names put on just to enter the community. Our friends who arrived later in the week had the same issue, even though we gave all our names2 weeks before arriving. 2 members of our party stepped on glass in the house. Cleanliness was not a priority to the manager. We paid extra for the bbq use and had no propane, and had to fill the tank ourselves, we were told we would get a refund and have not. On the 3rd day of our stay we were without water for 9 hrs after several attempts to reach management, even offering a plumber to come into our house we had very little to no communication with the manager, telling us someone would be there and they never showed until after 9pm.When we tried to reach out to management they would not answer the phone or return voicemails. Only communicating through the vrbo app which was frustrating as it would take hours to get a response. Overall we had a great family time as we made the best of it, but they need to seriously consider changing management and cleaning companies.
Meghan H.
Se alojó 13 noches en marzo de 2024
