Casa entera

Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool

Galería de imágenes de Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool

Piscina
Piscina
Zona de estar
Zona de estar
Zona de estar

Comentarios

8,4 de 10
Muy bueno
3 habitaciones3 baños8 huéspedes

Servicios populares

  • Piscina privada
  • Aparcamiento en las instalaciones disponible
  • Cocina
  • Lavadora
  • Aire acondicionado
  • Balcón o patio

Habitaciones y camas

3 habitaciones (capacidad para 8 personas)

Habitación 1

1 cama de matrimonio

Habitación 2

1 cama de matrimonio grande

Habitación 3

1 litera individual

3 baños

Baño 1

WC · Solo ducha

Baño 2

WC · Solo ducha

Baño 3

WC · Solo ducha

Otros espacios

Cocina

Acerca de este alojamiento

Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool

Permítanos ayudarlo a planear sus próximas vacaciones mágicas en Windsor Hills, a solo 2 millas de Disney, con una amplia gama de servicios para toda la familia. ¡Esta es la opción perfecta para la diversión familiar!

Mirando a experimentar un poco de magia en sus próximas vacaciones de la Florida? No busque más! Windsor La magia es una elegante casa de 3 dormitorios / 3 baños que viene equipado con todo lo que su familia necesita para crear recuerdos que durarán toda la vida!

Este alquiler de Orlando incluye hermosos muebles en todo, evidente desde el salón principal de planta abierta. El salón amplio y luminoso incluye un 50 pulgadas Samsung inteligente que pueda navegar por Internet con. Disfrute de la distribución abierta y la cocina adjunta, que está totalmente equipada con casi todos los deseos de cocinar. También hay una mesa de comedor para cuatro personas, donde podrá sentarse para disfrutar de estas cenas familiares sabrosos!

Al salir a su patio, donde podrá relajarse en una de las dos tumbonas de mimbre de lujo de sol o tal vez sentarse y disfrutar de un vaso de jugo de naranja de la Florida en la mesa con sillas fuera. Con una hermosa piscina y zona de terraza que incluye una gran superficie, cubierta de hierba detrás de él, sus hijos tienen un montón de espacio para estirar las piernas, juegan un sinnúmero de juegos, y lo mejor de todo, le proporcionan un poco de tiempo tranquilo para usted!

Los dormitorios de esta casa puede acomodar hasta ocho personas, e incluye un fantástico dormitorio principal con cama king-size, pared de 50 pulgadas montado TV, ventilador de techo, walk-in closet y un baño privado en suite, así como un segunda habitación principal con una cama cómoda, TV por cable y acceso conjunto al baño familiar. También hay un tercer dormitorio para los niños, completo con literas, TV de pared con pantalla LED, PlayStation 3 de Sony y baño privado.

Añade las fechas para ver los precios

Alojamientos similares

Normas del alojamiento

Hora de comienzo del registro de entrada: 16:00

Edad mínima para alquilar: 25

Hora límite del registro de salida: 10:00

default

Menores

Se admiten niños a partir de cualquier edad

default

Eventos

No se permiten eventos

default

Mascotas

No se admiten mascotas

default

Fumadores

No se permite fumar

Información importante

Otros detalles

Número de alojamiento: 282295
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.

Información sobre la zona

Kissimmee

Esta casa de vacaciones se encuentra en el barrio Windsor Hills de Kissimmee, cerca de parques temáticos. Club de golf Mystic Dunes y Campo de golf Reunion Resort Golf Course son excelentes opciones para los que buscan unas vacaciones activas, pero si lo tuyo son las compras, no te pierdas Complejo de entretenimiento Old Town y Flamingo Crossings Town Center. ¿Viajas con niños? Pues tienes que llevarlos a Walt Disney World® Resort y Disney's Hollywood Studios®: ¡se lo pasarán en grande! Descubre todas las actividades acuáticas que podrás hacer en la zona, como paseos en moto de agua o submarinismo; además, tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones tan variadas como la caza o el senderismo.
Mapa
Kissimmee, FL

Qué hay en los alrededores

  • Club de golf Mystic Dunes - A 3 min en coche - 1.7 km
  • Campo de minigolf Bonanza Golf & Gifts - A 4 min en coche - 3.4 km
  • Campo de minigolf Mighty Jungle Golf - A 4 min en coche - 3.7 km
  • Island H2O Live! - A 6 min en coche - 4.4 km
  • Walt Disney World® Resort - A 8 min en coche - 5.7 km

Cómo moverse por la zona

  • Estación de tren Kissimmee: 26 min en coche
  • Kissimmee, FL (ISM-Kissimmee Gateway): a 21 min en coche

Restaurantes

  • ‪McDonald's - ‬A 3 min en coche
  • ‪Starbucks - ‬A 3 min en coche
  • ‪Del Taco - ‬A 3 min en coche
  • ‪Osaka Bay Buffet - ‬A 3 min en coche
  • ‪Sickies Garage Burgers & Brews - ‬A 3 min en coche

Preguntas frecuentes

¿En Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool?

Hora de inicio del registro de entrada: 16:00.

¿A qué hora se realiza la salida en Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool?

La salida se realiza a las 10:00.

¿Dónde se encuentra Actualizado Mágico casa en ciudad con apantallado Privado Splash Pool?

Esta casa de vacaciones de Kissimmee para familias se encuentra en la zona de Windsor Hills, a menos de 5 kilómetros de Island H2O Live! y Walt Disney World® Resort. Complejo de entretenimiento Old Town y Disney's Hollywood Studios® también están a menos de 10 kilómetros.

Comentarios

8,4

Muy bueno

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
17 comentarios de un total de 29 con una puntuación de 10 - Excelente
4 comentarios de un total de 29 con una puntuación de 8 - Bueno
5 comentarios de un total de 29 con una puntuación de 6 - Normal
2 comentarios de un total de 29 con una puntuación de 4 - Mediocre
1 comentarios de un total de 29 con una puntuación de 2 - Horrible

7,8/10

Limpieza

9,4/10

Llegada

8,2/10

Comunicación

9,6/10

Ubicación

8,8/10

Precisión del anuncio

Comentarios

Verificado

10/10 Excelente

Viajero verificado

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Clean, quite location that was perfect for our stay.
Se alojó 5 noches en marzo de 2026
Respuesta de VrboOwner el 27 de mar de 2026
We’re so grateful for your 5-star review! It was a pleasure hosting you, and we hope to create more wonderful memories for you on your next visit!
Verificado

10/10 Excelente

Shasta H.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We loved our stay in Windsor Hills at Windsor Magic. Great location not only to the parks but also the main pool as well.The host was super quick to respond and was very easy to deal with. We stayed as a family of 4 (kids 16 &14) there was plenty of space and it was nice and bright.We would stay here again
Se alojó 8 noches en abril de 2026
Verificado

8/10 Bueno

Julie G.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
The house what just what we needed for our family of five. The pool was a nice place to relax after a day at the parks. It was so helpful that they had a stroller available-this way we didn't have to travel with ours. The host was responsive to our questions/requests. The resort pool area was great, although it was too crowded and no chairs were available the two days we went there. The house was clean, but you could definitely tell it has been used by guests a lot.
Se alojó 7 noches en abril de 2026
Verificado

8/10 Bueno

Athenea A.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio

Great Location

Fun amenities in the community great space for a family get away
Se alojó 3 noches en junio de 2023
Respuesta de VrboOwner el 22 de ago de 2023
Hello! Thank you for giving a stellar review of your rental home with us at Magical Vacation Homes! We love how close we are to the action and are so pleased to know that your Home exceeded your expectations! We strive for each and every guest to have an incredible experience. Come back and see us again soon! Your friends at MVH.
Verificado

10/10 Excelente

Michael H.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing place and property management!

Me and my family really enjoyed our stay. The property management was there when need and checked on us throughout our stay to make sure that we were comfortable or had any issues.
Se alojó 4 noches en julio de 2022
Respuesta de VrboOwner el 18 de oct de 2022
Hello Michael! Thank you for your kind words about your amazing vacation here with us at Magical Homes! We take great pride in being able to assist our guests as soon as possible to make it Vacation a seamless experience from start to finish. Please come back and see us again soon! Your friends at MVH.
Verificado

10/10 Excelente

Sharon B.

Awesome townhouse

What an awesome townhouse had everything that we needed very clean and beds were comfortable also loved that it was a gated community and security were outstanding the main pool area was very nice too and central located to all the parks and shopping would definitely stay here again
Se alojó 5 noches en febrero de 2018
Respuesta de VrboOwner el 2 de abr de 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Verificado

10/10 Excelente

Viajero verificado

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

good

it was perfect for what we needed
Se alojó 10 noches en mayo de 2024
Respuesta de VrboOwner el 20 de ene de 2025
Thank you for being a wonderful guest! We look forward to hosting your family again soon! Your friends at MVH
Verificado

8/10 Bueno

Patrick M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Week vacation 2023

This house was perfectly located roughly 15 minutes from any of the Disney parks. The house was clean and tidy upon arrival and check-in was super easy. The house itself is a bit dated and could use some interior cosmetic adjustments and just a good deep clean overall. Overall our family was super comfortable in the house and we enjoyed the small pool in the back. Great location for planning Disney trips.
Se alojó 9 noches en junio de 2023
Respuesta de VrboOwner el 28 de jun de 2023
Hi Patrick, Thank you for the great review & thank you for choosing Magical Vacation Homes! Nothing makes us happier than making our guests and their families happy! Please come back and see us soon. Warm Wishes, MVH
Verificado

10/10 Excelente

ashley b.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Windsor hills

The property was great overall. The pool had a lot of sand on the bottom. I also asked about a pack n play or crib and was told there was not one and I would have to pay to rent, which we did, but then found a pack n play in the closet as well. The location was awesome and the neighborhood amenities were great. Any questions I had were answered very quickly by the management team.
Se alojó 4 noches en abril de 2023
Respuesta de VrboOwner el 26 de abr de 2023
Hi Ashley, Thank you for the great review & thank you for choosing Magical Vacation Homes! Nothing makes us happier than making our guests and their families happy! We sincerely apologize for the sand at the bottom of the pool. Please come back and see us soon. Warm Wishes, MVH
Verificado

10/10 Excelente

Viajero verificado

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Beautiful place!

The place was better than photos, very clean, had everything we needed. Very family Oriented, quiet and conveniently located to many restaurants, stores and attractions. The ride to Disney was about 5 min. We enjoyed the space, splash pool and the resort pool/ water park. The only feedback I have to offer is the pool could use a tad bit of tlc as it was a bit cloudy and had some algae around the top in spots (nothing much). However, it wasn’t gross or dirty… just needed a bit more care. When I called about it they were very polite and told me someone would be out the next day and issue was resolved. Overall we really felt at home and it was a very clean and beautiful place to stay, we will be back.
Se alojó 7 noches en julio de 2023
Respuesta de VrboOwner el 8 de ago de 2023
Hello! Thank you for giving a stellar review of your rental home with us at Magical Vacation Homes! We love how close we are to the action and are so pleased to know that your Home exceeded your expectations! We strive for each and every guest to have an incredible experience. Come back and see us again soon! Your friends at MVH.
Verificado

10/10 Excelente

Jessica N.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great stay

Great property. Clean. We stayed with our kids 8,10. They loved taking a dip in the pool in the evenings. Pictures of the property are accurate. Beds were comfortable. I was happy with the tv channel selections in our down time. Plenty of towels provided for the week, including some towels by the door for the pool which I thought was a nice touch. The only issue we had was when we got there I noticed a lot of bugs and debris in the pool. I contacted the property manager and they send someone out right away to take care of it. There was actually a section of screen missing from above the pool which explained the bugs, someone was there to replace the screen the same day. We would definitely stay here again.
Se alojó 6 noches en octubre de 2024
Respuesta de VrboOwner el 21 de oct de 2024
Hello Jessica! Thank you for giving a stellar review of your rental home with us at Magical Vacation Homes! We strive for each and every guest to have an incredible experience. Come back and see us again soon! Your friends at MVH.
Verificado

6/10 Normal

Nicole B.

Aspectos positivos: Llegada y ubicación

Not exactly as expected

The location of this townhouse is perfect. Sun on the splash pool from morning, a courtyard for the kids to play in the back, less than a 5 minute walk to the park and the pool/ main area. The kids room is really nicely decorated, but it’s the only one that they took care to decorate. It is much more run down than the pictures let on and needs some shining up. The pillows on the couch are split at the seams and the ladder on the bunk beds wasn’t screwed in. The master bed was very uncomfortable and is in serious need of a replacement.
Se alojó 6 noches en marzo de 2023
Respuesta de VrboOwner el 22 de ago de 2023
Hi, Thank you for taking the time to review us! We are so sorry your stay was less than 5 stars. We take all reviews into deep consideration so we can better serve our guests going forward! We greatly appreciate the feedback. We hope to see you return in the near future! Best Wishes, MVH
Verificado

8/10 Bueno

Todd M.

Great place to stay, some minor issues

We stayed a week in this beautiful town home in a gated secured community setting. It was a 3 bedroom 3 bathroom property with a screened in private pool in the rear outside, which brings us to the first minor issue. There was a large tear in the screen at bottom large enough for little creatures to crawl through and we were greeted every morning to them on the deck and once a dead frog floating in the pool. Also the front right burner on the stove did not work. I left a voicemail with guest services on the second day about these issues and never got a response. But we continued to enjoy our vacation. The place overall is nice just those things need to be fixed.
Se alojó 7 noches en julio de 2018
Respuesta de VrboOwner el 2 de abr de 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Verificado

6/10 Normal

Billy-Lynn C.

Aspectos positivos: Limpieza, llegada, comunicación y ubicación

You get what you pay for

This property looks luxurious on the pictures, that is not the case. The unit is clean, and has what you need however you can easily see the wear and tear through the home. The pool heater and light did not work. We contacted the property manager and they sent someone to look it immediately, with follow up service throughout the week. Unfortunately, this could not be fixed - leaving our pool unheated. This was an important add on for us, to allow the early morning and night swims, so this was disappointing. Thankfully they agreed to refund the money I have paid for pool heat without any issue. Location of this unit was great, could easily walk to the clubhouse. Overall, I think if you’re on a budget this unit is a good option, however if you have some extra money to spend it would be worth the cost!
Se alojó 8 noches en octubre de 2022
Verificado

6/10 Normal

Christine B.

Aspectos positivos: Llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación

spring break 2022

The pictures indeed match the condo. First night flop-no working can opener meant dinner couldn't be made and a quick take out replaced a much needed home cooked meal. Wonderful to have 3 rooms to spread out in and great, great to have a private pool! Washing machine was rusty so we didn't want to ruin our clothes. Biggest fail- xbox worked for first day only. We emailed and called the next day and were told someone would be out but no-one every showed up.
Se alojó 5 noches en abril de 2022
Respuesta de VrboOwner el 23 de may de 2022
Your feedback is incredibly valuable as Magical Vacation Homes is always looking to enhance the guest experience and the service we provide. We know how excited our guests are to visit the Orlando area and experience the magic, but when there are challenges with some of the amenities, as you described, it certainly hinders that experience. Thank you for your stay and we hope to see you again soon. MVH
Verificado

4/10 Mediocre

Kayla M.

Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza y comunicación

Not great

The property was old, the carpet was dirty, and there were bugs all over the living room/ kitchen. No cleaning supplies provided, no hand soap to wash our hands or dish soap for the dishes. It was close to the parks but that's the only good thing about it. Would not recommend and would not stay there again.
Se alojó 6 noches en octubre de 2021
Respuesta de VrboOwner el 6 de nov de 2021
Thank you for choosing a Magical Vacation Homes managed residence for your family and taking the time to share feedback about your stay. Clean and comfortable residences are a top priority; therefore, we are truly sorry for the difficulties that you encountered regarding cleanliness. We certainly hope that you will consider giving us another chance to restore your confidence in us and demonstrate our dedication to true hospitality. Warmly, Jasmine Green Guest Experience Manager Magical Vacation Homes
Verificado

4/10 Mediocre

Yulenis I.

Aspectos negativos: Limpieza, llegada, comunicación y precisión del anuncio

Just convenient location

Good location if you are going to be visiting Disney parks, otherwise the place is outdated, ever so old and smelly, carpets disgusting, looks like they haven’t change it in years( I didn’t allow my kids to walk barefoot) beds itches to lay down( old and didn’t look clean sheet), In kitchen everything old, 2 of the stove ranger s didn’t work. If you are picky with things clean and spotless. This place is not for you!
Se alojó 8 noches en noviembre de 2020
Respuesta de VrboOwner el 5 de ene de 2021
Thank you for your feedback, Yulenis. We'd first off like to apologize for the circumstances you encountered during your stay with us. Your experience is our top priority and we're disappointed to hear that your vacation did not exceed your expectations. We take matters of cleanliness seriously and have submitted this information to our team for review to ensure the best for our future guests. We thank you for bringing this to our attention and hope to have another chance to welcome you in the future. Regards, MVH.
Verificado

10/10 Excelente

Brian S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great property in Windsor Hills

A little hiccup with the door code when we arrived but customer service resolved promptly. Everything including furnishings was in great condition, clean, and trouble free during our stay. Would definitely stay here again!
Respuesta de VrboOwner el 2 de abr de 2020
Hello, Brian! Thank you for sharing your feedback and for giving the home a 5-star review! Our magical team works hard to provide the best guest service possible for your vacation and we're happy that your door code situation was quickly resolved. We hope that the property was everything you expected and more and that your vacation was full of wonderful memories. Thank you for staying with us and we hope to welcome you back in the future. Your friends, MVH.
Verificado

6/10 Normal

gaea n.

Great location. Fun bunk room

The good: Great location!! Will definitely stay in Windsor Hills again. Decor of kids rooms was great. Kids loved it! Sofa was cute. Bathrooms and kitchen was clean with all of the essentials. Owner had Great, prompt communications!! The bad: Carpets are worn and dirty, bathrooms are worn and need updating. King and Queen beds and linens are worn out! Almost fell out of bed a few times because mattress is so sloped. Washer worked great, Dryer barely dried.
Se alojó 7 noches en enero de 2018
Respuesta de VrboOwner el 2 de abr de 2020
Gaea, thank you for taking the time to provide a review of your stay. We are happy to hear that you enjoyed the Windsor Hills Resort, as well as the decor of the home. We are also pleased to hear that you received prompt communication from us. We appreciate the feedback on the carpets and linens and will investigate further. We hope to see you soon when you return to the Orlando area.
Comentario archivado

6/10 Normal

Convenient location, easy access & plenty of space

Our family was kinda disappointed with our stay. We were referred by a close friend who uses HomeAway all the time but our stay wasn’t that great. The house overall was very nice & a great size however the master bed was broken in several spots including the supports underneath the mattress...yes my husband got on the floor and looked LOL. The mattress itself was very lumpy. When you sat on the bed you basically sunk into the bed. The first night of our stay I pulled back the covers to find dirty sheets on the bed. There was what looked like, makeup smeared all over & dirt stains. I knew they were dirty because I immediately threw them in the wash & they came out clean. We received a welcome video the day before our stay and it stated we would have supplies for one day, dish washer fluid & soap, we didn’t have any of that. Not even a roll of paper towels. We went to target & purchased our own soap for the bathrooms & kitchen, paper towels and other cleaning items. Would we stay again? Yes!! These are minor issues that we had & nothing that we couldn’t take care of ourselves (other than the broken master bed) it was just a bit of an inconvenience that’s all.
Se alojó 4 noches en noviembre de 2017
Respuesta de VrboOwner el 2 de abr de 2020
Thank you for taking the time to leave a review of your stay. We are glad to hear that you enjoyed your stay! We apologize that some of the smaller details appear to have been overlooked, and will conduct some research into the master bed. We hope to see you back in the near future.
Comentario archivado

10/10 Excelente

Janet D.

Great Location

This was the first time we have been to Florida, and we will definitely be back. We were made to feel so welcome in your beautiful home - it was spotlessly clean and with everything we could possibly need. The location is ideal for everything - close enough to visit the coast for the day and minutes from the theme parks. We found some excellent restaurants just a couple of miles away - with enough choice to do a different one every night. Thanks again
Respuesta de VrboOwner el 2 de abr de 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, Magical Vacation Homes.
Comentario archivado

10/10 Excelente

Jenkin B.

Great Spot

What a great spot to spend a week! Your place is lovely, very comfortable beds. We had a wonderful holiday and loved your beautiful home. The kids especially enjoyed the pool and the location, so close to Disney, was ideal for us!
Respuesta de VrboOwner el 2 de abr de 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Comentario archivado

10/10 Excelente

Elliott A.

wonderful vacation

Upon our arrival we were delighted to see that the town home was exactly as advertised on the website if not better. It was spotlessly clean and well equipped. I would highly recommend this home and Resort for anyone looking for a getaway near Disney, but far away from the noise and commotion.
Comentario archivado

10/10 Excelente

Jon G.

Very nice home!

This was our second year renting a 3 bedroom townhouse in Windsor Hills. This unit was our favorite so far. When we comeback next year....and we will most likely.. we will look for this home first.
Respuesta de VrboOwner el 2 de abr de 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Comentario archivado

2/10 Horrible

kendra s.

Not a clean home, old furniture, well below expectations

PROS: Windsor Hills clubhouse is awesome, townhome is close to it, and very convenient to Disney. Management company were very responsive and provided detailed information. Nice flat screen TV's in the house (about the only thing working and/or updated). CONS: After reading the prior reviews I was hoping for something much better than what we arrived at. Overall, the home was dirty with either breaking or broken amenities. The pool (which we paid extra for) was too hot to swim in for two days. I called the management company (which is the only saving grace to this rental property) who came over immediately and turned off the pool heat. However, when I asked for even a partial refund I was told that was not possible. So, I paid for 5 days of the homes pool use to only get to use it for 3. While others might say the mattresses were like "sleeping on clouds," we found them to be extremely broken down. Also, the couches and dining chairs were very used and broken down with bad cushioning. There were stains on the carpet throughout the entire home (this cannot be overstated to how bad the stains are throughout the house). The throw rugs had obviously seen better days as well. The washer smelled like mold and needs a thorough cleaning as well. When we arrived there was food on the wall behind the trash can and all of the baseboards looked as if they haven't been wiped down in years. I actually took pictures of everything which further shows how poorly the house is maintained and/or cleaned. I did call the property management who immediately sent over the cleaning crew who did wipe down the walls. However, a THOROUGH cleaning of the property, along with paint, new carpet, and newer furniture is needed. Other reviewers stated the home was "perfectly clean," maybe my expectations are higher than average. Regardless, when you can't open the blinds to look out to the pool without at least one falling, its a concern. OH! And the back door's manual lock doesn't work. There is a hasp that is operational but disconcerting that this is the only working lock to the door. Overall, not happy about paying more, comparatively speaking, for a home with bad cleaning and maintenance. Would not recommend staying here if your standards of cleanliness and newer furniture are an expectation.
Respuesta de VrboOwner el 2 de abr de 2020
Hi, Firstly, thank you for staying with us. We are sorry and also disappointed that the property did not meet your expectations. It is our intention to provide the very best vacation home experience for all of our guests. We do have representation in Windsor Hills 7 days a week and we visited the property as soon as we received the call. At the location we did find the pool heat was set correctly but the guest advise it was too hot for them so we turned this down and added some more water to help cool the pool down. We do accept and understand every guest desired temperature will be different. We did have a request to receive a refund for the pool heat but legally we cannot do this as the heat was received and operational. The family that own the property will use the funds received the pool heat to offset the electric bill they will receive. the cost of the pool heat is to get the pool water to the set temperature. If we turn this off and refund the pool heat for guests during their stay they would essentially receive free pool heat as the heat would be relative maintained during their stay. For this reason was why this request was denied. Of course if the pool heat was not operational then we could refund this fee to the guest as the owner would not have a cost to offset. While our General Manager was at the property we did not have records of the items stated of mattress, carpets, washing machine, and dining room chairs. We were made aware of marks on wall by the trash can wall and that the baseboards dirty. We had sent house keeping to the property and resolved these items that day. As Windsor Hills Resort is coming into the tenth year we have upgraded all of our rentals units in our program to ensure that they are still meeting our standards for our guests. Online we have the property photos date stamped on our website that these were taken in September, 2014. At this time frame the property had major upgrades as new paint throughout, ceiling fans, mattresses, comforters, patio furniture and electronics. We have conducted property review today of the sofa, dining room and carpets condition following your feedback. We have scheduled for these to be cleaned professional as well as given the owner a quote for replacement. Again, we would like to apologize for any inconvenience to you and your family, and any lost time you spent reporting the items during your stay. Sincerely, Leigh Bateman President Magical Vacation Homes

Acerca de su propietario/a

Propietario/a: Magical Vacation Homes

Imagen de perfil del propietario o de la propietaria

Magical Vacation Homes is a locally-operated management company welcoming over 240 thousand guests each year into 250+ luxury Orlando vacation rentals. Our homes are situated in the area's top resorts, including Reunion Resort as its “Preferred Partner”, giving our guests unlimited access to first-class resort amenities. By being a Disney Vacation Rental Home Connection partner, you'll enjoy the close proximity to Walt Disney World® Resort and many other local attractions, making for a magical vacation experience.

WHY BOOK WITH US?
When booking with Magical Vacation Homes, you're guaranteeing yourself the best rates possible for all of our properties, which is why we encourage all guests to vacation through Magical Vacation Homes. As the property management company, we are able to present all amenities and perks included with our properties. All rentals are personally managed by our wonderful Magical Vacation Homes team, promising to provide the utmost guest service and quality assurance in all of our Magical properties.

Idiomas:

Inglés, Español, Portugués

Propietario/a Premium

Ofrece un servicio excelente a los huéspedes de manera constante.

Dinos cómo podemos mejorar nuestro sitio webCompartir opinión

Saca partido a la app de Vrbo

  • Escribe un mensaje a los propietarios.
  • Accede a tu viaje, compártelo y gestiónalo.
  • Obtén crédito de OneKeyCash en alquileres vacacionales.
Escanea el código QR con la cámara de tu dispositivo y descarga nuestra app.
Código QR para descargar la app