Luxury 2 Bed/2 Bath with Resort Style Amenities

Hi Connie, we are so sorry about your stay and understand your frustration. As an owner and super host on VRBO who prides myself in providing a pleasant experience for my guests I was devastated as well this why we refunded you fully and tried desperately to find you comparable accommodations. I just want to clarify a few things. We were completely unaware that the pool was closed for maintenance when you arrived. Contrary to what the person might have told you it is not possible that the pool was closed for over a month. I mentioned to you that I had just taken my own kids there less than a week ago. We have also had guest stay consistently there the past too weeks from VRBO. One of the even left a review and it was a 5 star rating as we usually recieve. We have never had a bad review until now and though I take full responsibility for that bad review I would like you to know that this was a one time occurrence. Also, the pool was open again 2 days after you left. We blocked off our unit from new bookings until we were sure it was repaired. All in all, we just want to confirm to you and anyone else that would be interested in visiting our property or using VRBO in the future that it is still a very safe and beneficial thing to do. I have personally stay at very nice hotels and resorts that have had an issue or two to deal with at times and they have done there best to accommodate. It is definitely still your choice whether or not to give them a chance going forward and we respect the way that you feel; however this is definitely not the experience that our guest typically have and I believe our reputation outside of your stay speaks to that. We apologize for the inconvenience again and hope that you would have a better experience in the future.