Oceanview Efficiency

So happy you enjoyed your stay. Hope to see you back in the future

Thank you for your detailed review of our vacation unit. We apologize for your inconvenience while on your vacation. Our initial response was to ensure that the rest of your vacation was respected. We are a small family-owned company, and we take tremendous pride in satisfying our customers. We appreciate you bringing this problem to our attention. Once reported we took every proper action to place you in a new unit. Where we became confused was when you didn't identify the problem until after your second night of a three-night stay. Additionally, you had the opportunity to disclose the issue to Julie Saturday morning when you saw her but did not do so until Saturday afternoon. Our units are professionally cleaned, and the linens are removed and washed after every rental if bed bugs would have been evident from your time of arrival it would have made more sense. The communication breakdown that occurred was after you had admitted that your family "knows" what bed bugs are as your husband has been in the business for 17 years. Your feeling of accusation is just that, you're feeling. We cannot control that, but we can respond to are the facts. The facts are that on 8/8/22 we had the unit inspected by a reputable national pest control company with a report that there were no live bugs of any kind in the unit. This company took down all of the beds and took pictures to show their inspection. Once you told us that your family has been in the pest control business for many years, we wanted to get more information. Unfortunately, there are dishonest people out there and we wanted to ensure that you were not one. In doing so we made you feel accused. We would not recommend anyone rent to you based on this experience as well. Bed bugs are a problem, and we would address them immediately if they were in-fact there as live bed bugs. I do not dispute the facts of your review and we responded quickly. Thank you.