Lake Superior views with private deck and spa

We VERY much appreciate your staying with us and consider you as friends.

Our guests were very self sufficient and kind and respectful . They left the house very clean and obeyed our minimal rules ! We love to hear about our guests enjoyment of the property and the duluth adventures . We would love to rent our home to these guests again any time !!

We really enjoyed your visiting our home and Duluth Thankyou for your kind words I hope that you come again when the weather is nicer !

WONDERFUL guests that we SO enjoyed having in our home and we look forward to our next meeting!

These renters were the only guests that we would not invite back . The blacktop driveway is available for parking but these guests had several cars which were more than they had reported to us . They needed extra parking space which we graciously offer in the side lot which is solid gravel not mud .The guests came home well after bars closed may have found mud while walking around the side lot (that they did not rent )trying to find someone to let them in when they forgot the door code . They were trespassing on neighbors property as well using very fowl language . The jacuzzi which we drain and sanitize between guests was more filthy than I have ever seen . I have no idea what they could have done in it. Upon their arrival We greeted them and asked them if there was anything that did not meet expectations or anything we could do do make their visit more comfortable . They did not have any complaints other than that there was something left in the refrigerator that our cleaning person neglected to remove Kris personally removed it and sanitized the refrigerator again . She said she was satisfied. Kris offered a generous discount on a future booking for their inconvenience . However after the experience of filthy jacuzzi remains and late night disturbances from our guests we will not be disappointed if they never return. The description fully matched what the renters enjoyed . 5 clean bedrooms 1 king , 3 queens and 2 twin beds all with clean sheets ironed and even hung out in the fresh air for clean fresh scent. There was one very large full bathroom a beautiful deck with views of lake superior as pictures from deck show, . Functioning jacuzzi 2 grills and fire pits , plenty oc towels and clean linens . We even left paper towels sanitized and soaps for their use. We are disappointed that it did not meet their expectations however all of our other guests have been very pleased as have we with them.

We really were honored to host your big party ! Sorry in the fun of things someone must have forgotten the door code ! We explained that in case someone would forget the code perhaps use the deadbolt key lock would be a be an alternative ! ! We showed first attendant the key and suggested it as an option ! The deck door can only be locked by someone on the inside therefor I’m sure one of your guests locked it on you ! Just to make it clear we have a professional cleaning service and they cleaned millionaires mansions and have a strict check list to follow ! I went in and personally hand washed floors and all were waxed waxed . Which is why we noticed the derp gauges in the bamboo floors after your departure. All carpets were shampooed hot tub cleaned ( but was filthy after we returned ) we assumed muddy feet from in/out tub . We will leave a bucket to clean feet on in the future for those who might go out into back yard barefoot and rented the tub. We do clean hot tub and drained it before and after your visit . Duluth had a very late winter spring and hi winds kept our crew quite busy ! We’re so happy to see things starting to get green and flowers springing up ! There were gouges in the bamboo floors by something being dragged across it . Unfortunate mess left on basketball court But overall we enjoyed you as guests . Thankyou for your feedback !! We will make sure to leave notes about keys and maybe leave a hidden note with reminder of the entry code on the front porch ! I will also make sure to take an extra run through the home to have final inspection before the next guests arrival !! Thanks for your feedback !! The Bates

We were really quite surprised by these renters complaints as I made many attempts to communicate with Emily and did not have success . I specifically asked her if anyone had allergies or special needs she said no. One of her guests complained that the sheets had a scent and she’s allergic to all scents . She practically had me in tears she was so rude. . The sheets are washed with organic plant based soap a mild frankincense in the soap . They are double rinsed and steamed clean . . I was very clear about the host living in an apartment in the lower duplex . The type of rental we have requires owner occupied . There are very few 5 bedroom rentals in duluth . Next year we will hopefully make the 2 year backlogged lottery that will allow for fewer limitations . The deck railing was damaged by a fallen tree and was impossible to get it repaired before their stay .it is a large deck and warning tape was secured on the back corner .. This was fully disclosed before their stay and opportunity to find other location was open to them but Emily never responded to my requests ti discuss . They were very rude and unkind and disrespectful renters . I have never met anyone like this bunch of women . I would never choose to rent to them again as I believe they are more accustomed to hotels that have no character . . Our 100 year old historic home is decorated for the ambiance of that experience . We closed rentals after this so we could make all of the improvements . There is high grade white carpet upstairs which although was professionally cleaned only 2 weeks prior to their stay we are closing our rental for the season to restore hardwood floors upstairs as well as complete the deck rebuild . Quite honestly this group makes hosting your home for rent an undesirable experience luckily most of our renters have been a pure pleasure

We are surprised at the review and sorry that you were disappointed . . This woman who is complaining was walked through the home with me I showed her each room as well as the deck and I and opened the hot tub . She had no complaints or concerns about the cleanliness or safety . , .She registered 2 adults and 2 children yet filled the house with at least 5- 6 kids and 4 adults . One child about 3 or 4 years of age was at the end of our long driveway in street unattended , others were swinging from some rope which appeared to have been thrown over basketball rack .banging on the pole holding it up . Neighbors complained of the noise which has never happened before. They used all the out door towels for hot tub and kids had a lot of fun in the hot tub . Perhaps one of them found a glow stick in toy box outside snd brought into the tub . Anyway all 7 beds were slept in all towels used and the following noon she decided to leave and requested a full refund . It was a bit like consuming a full meal at hi end restaurant and complaining about the food wanting a refund after planting a hair in the empty plate . I was relieved they were leaving as very concerned someone would get hurt on our property or in street. She threatened to call vrbo and leave a bad review if we did not give her a full refund . I told her I could not refund for the night they obviously used snd fully enjoyed . I also offered her my discount at a local hotel which I believe they utilized . Vrbo told me this is considered extortion and did not recommend me to refund as they fully used the property Regarding the deck there was damage from storm and it is a very large deck yes the back end seat was blocked from use and supported by landscaping blocks instead of wood . We have construction company scheduled to replace whole deck which would interfere with our commitment to our renters so we scheduled it in a week it is less committed . The bamboo floor under the refrigerator was damaged by the previous renters but again repairs can’t be done overnight. Again the kitchen floor is being replaced with tile to prevent further overflow from ice maker or water dispenser on the refrigerator. Our sincere desire is to share our Duluth home with visitors and focus on satisfaction . It is important people disclose fully the number of guests and respond to my efforts to find out ages and special needs. These folks did not respond at all and slso showed up over 2 hours early