6/10 Normal
Courtney P.
25 de sept de 2025
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
We live in the area and selected this resort to stay at for 2 weeks while our house was being renovated. ProsThe house itself is in a very safe, wealthy established area. You are close to grocery stores, coffee shops, restaurants, hiking...etc. The house is very clean, upgraded and spacious. The linens, cookware, tv, shower, amenities, back yard space, garage, front door entry and A/C were all top notch. ConsThe communication with the owner was not 5 stars. I received an email from VRBO 48 hours prior to arrival that i should be receiving communication from the owner yo confirm everything. I didnt receive anything until i actually contacted VRVO after not receiving a text back from the owner when i texted them. That was the night before arrival.Then, on the day of arrival i asked if we could check in early. It's ok if we cannot! But the owner did not respond for hours... all the way up until about 2 hours before check in and said, the room will be ready at 4PM (which is the check in time)Then the day after we checked in the entire backyard flooded. We tried contacting the owner but no answer. We contacted the ciry of Phoenix and were on hold when the owner said its normal for Phoenix. Ive lived in Phoenix all my life (37 years) and never heard of that. A small dog or child coule have gotton hurt with how much water flooded. Overall, would stay again because of the house and location but just know you might not experience quick responses.
Courtney P.
Se alojó 13 noches en septiembre de 2025
