La mejor vista - Vista panorámica del lago Big Bear! Bañera de hidromasaje, WiFi y sala de juegos! Alquiler de bicicleta / kayak de 2 HR GRATIS

Hi Jennifer, Thank you for sharing your feedback! We’re glad you enjoyed the beautiful views, cleanliness, and unique experience of being eye-level with the birds.We’re sorry for the inconvenience with the grill propane and the outdoor umbrella being damaged by the wind. We also want to clarify that the hot tub is not an advertised amenity for this property. We appreciate you bringing these concerns to our attention and hope to welcome you back to Big Bear again!

Hi Maria, thank you for your review. We are so happy you decided to celebrate your kids' birthday weekend with us and that we were able to provide you with a great stay. Our team wishes them a Happy Birthday! We hope you join us again soon for another great trip. :)

Thank you for your review. We are glad to hear you overall enjoyed your stay and appreciated the lovely view this cabin offers. We will definitely note these issues and get them resolved so that the experience isn't repeated. Thank you for letting us know! We hope you stay with us again soon so we can earn that extra star!

Hello Mary, Thank you for staying with us as well as reviewing our property. We have since been made aware of these concerns and are working closely with the maintenance department to get our property up to standards! We are very embarrassed that you came across these issues in our cabin and would like to make it up to you by helping you find the perfect cabin for a future Big Bear stay. We hope to see you soon!

Hi Eric! Thank you for taking the time to share your experience. We're truly sorry to hear that your stay fell so far short of expectations. While we're glad the view was a highlight and communication was consistent, we deeply regret that the check-in process, customer service, and property condition caused frustration during your visit. Your feedback regarding the cabin's maintenance, cleanliness, and the condition of specific features like the deck and stairs is being taken seriously and has been shared with our team for immediate review and follow-up. We sincerely apologize for the inconvenience and discomfort you encountered, and while we regret that your stay did not reflect the standards we aim to provide, we appreciate your honesty.

Thank you very much for your feedback, Hayley! We are looking forward on hosting your next vacation. See you soon!

We are so happy to hear that you enjoyed your time at our cabin. We would love to host you again and we would be very happy to give you a discount on a future stay!

Thank you for your review! We're so glad to hear you enjoyed your stay and hope to have you back in the future. :)

Somehow this review just came through!! Glad that you had a wonderful stay and hopefully we've seen you back in Big Bear. Happy 2020 to you and your family!

Thank you, Dave, for giving us a great rating and for recommending Cool Cabins to other travelers. I’m sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to having you back!

Thank you, Jin, for your feedback. I have made our maintenance and housekeeping teams aware of your reported items and hope that these things did not present too much of an inconvenience to you and your family.We value your business and look forward to hosting your vacations for many years to come. We are always available for our guests’ comments and concerns. Thank you again for your time and we hope you have a wonderful weekend!

Somehow this review just came through!! Glad that you had a wonderful stay and hopefully we've seen you back in Big Bear. Happy 2020 to you and your family!

Somehow this review just came through!! Glad that you had a wonderful stay and hopefully we've seen you back in Big Bear. Happy 2020 to you and your family!

Thank you so much for the review!! Somehow it just came through??? We appreciate you staying with us and so glad that you had a great stay! Hope that we see you again soon!

Thank you so much for staying with us! No clue how this review just came through!! We do 10% discount for return guests so be sure to let us know when you come back that you've stayed with us. Happy 2020!!