Casa Saguaro Cerca Del Museo Del Desierto

Thank you so much for your review! I am sorry to hear that your husband did not like the memory foam mattress. I can sympathize. I dislike certain kinds of beds also. We have chosen modern memory foam mattresses for the house because traditional spring mattresses lack durability, are not hygienic, and because so many people prefer a supportive memory foam mattress. This is the standard customers expect in 2018 and I get a lot of compliments that the newer bed is very comfy. I’m glad your husband was able to locate and use our bonus air mattress. We have tried to think of everything!  There is a ceiling fan in the master bedroom if needed and also a central AC unit which was not used. We are so proud of the location also! The property has a million dollar view. The entire area is scenic to the max, including the breath-taking scenic road that you probably came in on from the downtown area. Gates Pass is one of the most scenic destinations in Arizona, like a mind-blower. This pass is located 15 minutes from the house in the Saguaro National Park, has millions of visitors a year and is extremely safe and well maintained. There is also three other roads into the city which have very flat and wide pathways in which are all safe to drive. A major supermarket is within 25mins. However, there is a gas station and two small market stores only 10 mins away incase anything was forgotten.

Upgrades have been made! Our first contact with John was a call where he demanded the password to some of our equipment without explaining why he needed it. He snapped at us on the phone as we tried to work out what we could help with. His rudeness was shocking to say the least. The same night at 11pm he texted to insist we contact our ISP regarding internet service issues, which we did. They informed us that John had 16 devices connected, and this was the source of the issue. Odd considering the rental agreement was for two people. Despite this, we permanently upgraded the internet service (enough for 5 HD streams or 10 regular streams). There was never an acknowledgement about this upgrade or thank-you from him just another complaint about something else that just was not good enough for him. Our every contact with John was condescending and rude. His comments regarding the property are simply untrue. The kitchen has a brand new table set purchased this year. There is a mix of functioning older and newer pots and pans to choose from. It is better equipped for cooking than any rental I have personally stayed at. The bed rooms all have brand new furniture. There are lights of many kinds everywhere in the house. There is a large new TV in the living room with directTV (local news and 50+ channels) and a DVD player. Renters can use their own Netflix, Hulu or Amazon, Video login on the smart TV. John decided to rewire something he had contractually agreed not to, rendering it non-functioning for the next renter, which luckily we discovered while preparing the property for the next renter. Despite John saying he would not rent here again (and trust me we would not let him), he actually did choose to rent our property on a second occasion. For someone who thought there was better value in the area, and was so dissatisfied, this is quite a surprise! Despite someone acting unhinged like this, we still try to do what we can to make a great stay for them. Unfortunately, some people cannot be satisfied, and they seem to delight in criticism.