6 habitaciones4 baños o más12 huéspedes264.1 metros cuadrados
Servicios populares
Piscina
Bañera de hidromasaje
Cocina
Lavadora
Secadora
Wifi gratis
Echa un vistazo a la zona
Davenport, FL
Campo de golf Reunion Resort Golf Course
Place, Campo de golf Reunion Resort Golf Course
A 5 min en coche
Club de golf Providence
Place, Club de golf Providence
A 6 min en coche
Club de golf ChampionsGate
Place, Club de golf ChampionsGate
A 6 min en coche
Orlando, Florida (MCO-Orlando Intl.)
Airport, Orlando, Florida (MCO-Orlando Intl.)
A 39 min en coche
Habitaciones y camas
6 habitaciones (capacidad para 12 personas)
Habitación 1
1 cama de matrimonio grande
Habitación 2
1 cama de matrimonio grande
Habitación 3
2 camas individuales
Habitación 4
2 camas individuales
Habitación 5
1 cama de matrimonio
Habitación 6
1 cama de matrimonio grande
4 baños y 1 aseo
Baño 1
Baño 2
Baño 3
Baño 4
Baño 5
Otros espacios
Cocina
Oficina
Jardín
Comedor
Acerca de este alojamiento
Private Pool, Spa, Games room + Inclusive Resort Amenities
Welcome to The Haven at Solterra Resort - a state of the art, gated Resort only 11 miles from Walt Disney World!
We welcome seasoned primary bookers/travelers aged 25 and over and their young families in this truly amazing family home! Groups largely consisting of those close to or under 25 or living in the local area are not able to rent this home. The home has 6 bedrooms, 4.5 bathrooms, sleeps 12, has a South facing pool/spa (hot tub) with water views. It is a short walk to the Clubhouse! The home is perfect for a large family or multiple families vacationing together. There are two living areas so groups can enjoy different types of entertainment.
Special Features: * Air Conditioned throughout * South facing Pool/Spa (Hot Tub) * 24/7 access via your own unique door code (changed with each guest) * If you would like to rent a Gas BBQ grill, please inquire.
Bedrooms: Bedroom 1 - Master with King bed, ceiling fan, 32" flat screen TV, and en-suite bathroom (ground floor) Bedroom 2 - Master with King bed, ceiling fan, 32" flat screen TV and jack and jill bathroom leading to Bedroom 3 (upstairs) Bedroom 3 - Two Twin beds, ceiling fan, 32" flat screen TV (upstairs) Bedroom 4 - Two Twin beds, ceiling fan, 32" flat screen TV (upstairs) Bedroom 5 - Queen bed, ceiling fan, 32" flat screen TV (upstairs overlooking pool) Bedroom 6 - Master with King bed, ceiling fan, 32" flat screen TV, and en-suite bathroom (upstairs front of house) All linens, bedding, hangers are provided
Bathrooms: Bathroom 1 - En-suite bathroom off bedroom 1 with walk in glass shower unit, sink and toilet (downstairs) Bathroom 2 - Jack and Jill bathroom between bedrooms 2 and 3 with bathtub/shower overhead, double sink and a door to a private toilet (upstairs) Bathroom 3 - Family bathroom with bathtub/shower overhead, sink and toilet (upstairs hallway) Bathroom 4 - En-suite bathroom off bedroom 6 with walk in shower unit, sink and toilet Half Bathroom - Sink and toilet (downstairs hallway) * All towels and hair dryers are provided
Child Friendly:
For the little ones, there is a Pack-n-Play (travel cot), highchair and umbrella stroller. You will also find children's plates, cups and utensils. * There is also a Play Station 3 games consul with games and the Games Room!
Dining Room:
As you enter this professionally decorated resort home, you will be greeted by the spacious open concept entryway and dining room. The dining room has a large dining table that seats 8 and leads to the kitchen.
Game Room: This home also features a Pool Table, Air Hockey Table, and Pub-Style seating. Kitchen: The kitchen is fully stocked with everything you need for a quick snack to a large meal. Overlooking the breakfast bar with two bar stools is the spacious living room and a breakfast nook that seats 4. Laundry Area Washer (with two sachets of detergent to get you started), dryer, iron and ironing board. Living Room Has two sofas, a large 60" flat screen TV, ceiling fan, sliding doors leading to the pool area. Parking There is parking on the driveway for 2 cars. If additional parking is required, you may park on the street but please ensure you park within the newly painted white parking lines. Pool Area This home Features a large south facing Pool and Spa (Hot Tub). There are 4 loungers on the extended patio area as well as an outdoor dining set for 6. There is a hand rail for the pool and the spa. Some of our guests have mentioned the beautiful sand hill cranes and other exotic birds flying around in the backyard! Pool Heat Description * The pool and spa (if applicable) can be heated on request and for an additional charge. * Pool Heat is recommended during winter, early spring and during cooler weeks in summer. * Pool heat is necessary if your home has a spa interconnected with the pool and you want to have the spa hotter than the pool temperature. * Pool heat is set to 88 degrees F and if there is a spa, the spa will function is set to 100-102 degrees F. The achieved temperature will vary according to the weather conditions of the day/night and is not guaranteed. * The pool heater runs for approximately 12-15 hours each day and will turn off overnight. Pool Heat Pricing * The pool in this home can be heated on request and is an optional extra. It can be heated for a minimum of 5 consecutive days ($175 plus tax) and the cost for heat is $35 for each night plus tax. If during the course of your stay, you decide to purchase pool heat, then there is an additional charge to cover the cost of sending out a technician to activate the system which is $40. * Once activated, pool heat must remain on for the duration of your stay. Exceptions can be made to stays longer than 14 nights. * Pool heat must be requested and paid for at least 48 hours prior to arrival to avoid an additional activation fee of $40. This fee is payable to enable an engineer to attend to the activation of the system. * Example: Pool heat will cost $245 plus tax for a 7 night stay if requested and paid for 48 hours prior to arrival. The Retreat (Upstairs Living Room) This second living space is perfect for relaxing. It has a large sectional couch and a massive 70" flat screen TV, ceiling fan, and a Play Station 3 games console for your enjoyment! Solterra Resort * Luxury Clubhouse and Cabanas * Free Wifi * Resort style, heated pool with children's pool, water slide and lazy river * Outdoor recreation areas * Children's playground * Tennis Court * Fitness Center * Hot Tub/Spa * Poolside Cafe/Bar * Gated community (24 hour attendant) Upon arrival, you will find an initial start up of supplies for your use. Supplies provided are: * 1 x roll of paper towels * 1 x new dish sponge * 2 x dishwasher tablets * 1 x small dish soap * 1 x trash bag per bin * 1 x toilet roll in each bathroom * 2 x sachets of laundry soap * Small hand soaps in each bathroom * For all of your other needs, there are grocery stores within 3 miles (Publix, Aldi) * In addition to your groceries, we highly recommend purchasing additional items to the startup list above - especially extra toilet paper, paper towels and trash bags.
*Please note that from September 01, 2023, Solterra Resort has introduced a new access fee for guests who may wish to make use of the community facilities and pool area.
The use of the facilities is optional and so the charge is only applicable for groups who wish to make use of the facilities at the resort center. The fee, paid on site to the resort center directly is a one-time $35 total for groups of 1-12 guests or $45 total where 13+ guests are staying. This is a one-time charge for the entire stay and is paid on site to the resort itself. The charge is applied by the resort, on-site to any guests staying at any home booked at Solterra resort however booked but only where a group wishes to use the resort area.
Of course, in such a well-appointed home, with a private pool, loungers, shaded lanai, and space for all the family, the choice of going to the resort center is entirely yours. Either way we know you will have a fabulous stay at our home in Solterra resort and look forward to your stay!
Additional Information Check in from: 4pm Check out by: 10am * If you would like an earlier check in or a later check out, please inquire 24 hours prior (fees may apply). Upon booking guests are required to provide: - Identification in the form of Driver’s License - ID selfie - The names and ages of all adults who will be attending the property - Signed rental agreement We reserve the right to require all adult guests to provide identification. All of these items must be completed within 24 hours of placing the reservation or prior to arrival (whichever is sooner). Where this is not completed, the booking is liable to cancelation without further notice or refund. The occupancy limit for this property applies 24 hours a day and all reservations require completion of an electronically signed rental agreement, agreeing to the conditions of the rental which includes that no parties are permitted at this home. All prices and/or descriptions are subject to change. Although every precaution is taken, errors in prices and/or descriptions do occur on our website and in printing. We reserve the right to correct any such error.
If you cancel your reservation within the designated cancellation period, you will be eligible for a full refund. However, please note that 3.5% of any payments made will be deducted to cover card processing fees. This fee applies to each transaction, as we incur these charges from the payment provider whenever a transaction is processed or refunded. The remaining balance will be promptly returned to your account.
Añade las fechas para ver los precios
Servicios
Piscina
Bañera de hidromasaje
Cocina
Lavadora
Secadora
Wifi gratis
Alojamientos similares
South Facing Pool and Spa - Inclusive Resort Amenities
Resort Solterra
South Facing Pool and Spa - Inclusive Resort Amenities
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Preguntas frecuentes
¿En Private Pool, Spa, Games room + Inclusive Resort Amenities se aceptan mascotas?
No, este alojamiento no admite mascotas.
¿Cuánto cuesta alojarse en Private Pool, Spa, Games room + Inclusive Resort Amenities?
A fecha de 7 de abr de 2026, los precios encontrados para una estancia de una noche y dos adultos en Private Pool, Spa, Games room + Inclusive Resort Amenities el 23 de jun de 2026 son de al menos 277 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿Cuál es el precio del aparcamiento en Private Pool, Spa, Games room + Inclusive Resort Amenities?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Private Pool, Spa, Games room + Inclusive Resort Amenities?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Private Pool, Spa, Games room + Inclusive Resort Amenities?
La salida se realiza a las 10:00.
¿Dónde se encuentra Private Pool, Spa, Games room + Inclusive Resort Amenities?
Esta villa de Davenport para familias se encuentra a 4,6 km de Campo de golf Reunion Resort Golf Course y a menos de 10 kilómetros de Club de golf ChampionsGate y Posner Village. Club de golf Providence y Campo de golf Jack Nicklaus también están a menos de 10 kilómetros.
Comentarios
9,0
Impresionante
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
31 comentarios de un total de 50 con una puntuación de 10 - Excelente
10 - Excelente
31
13 comentarios de un total de 50 con una puntuación de 8 - Bueno
8 - Bueno
13
4 comentarios de un total de 50 con una puntuación de 6 - Normal
6 - Normal
4
0 comentarios de un total de 50 con una puntuación de 4 - Mediocre
4 - Mediocre
0
2 comentarios de un total de 50 con una puntuación de 2 - Horrible
2 - Horrible
2
8,6/10
Limpieza
9,2/10
Llegada
9,2/10
Comunicación
9,2/10
Ubicación
9,4/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Inna S.
12 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent
For hungry for sun Alaskans it was excellent place to stay
Inna S.
Se alojó 4 noches en junio de 2025
Respuesta de VrboOwner el 1 de ago de 2025
Hi Inna,
Thank you so much! We're so glad our place gave you that much-needed sunshine escape! It was a pleasure hosting you, and we’d love to welcome you back anytime.
Verificado
10/10 Excelente
Justin R.
17 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful home in a nice community. Pool was perfect. All amenities very close.
Justin R.
Se alojó 5 noches en julio de 2025
Respuesta de VrboOwner el 1 de ago de 2025
Hi Justin,
Thank you so much for the 5-star review! We're thrilled to hear you enjoyed the home, the pool, and the convenient location. It was a pleasure hosting you, and we’d love to welcome you back anytime!
Verificado
10/10 Excelente
Rene N.
24 de feb de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family get away
House was spacious- quick walk to resort pool area
Rene N.
Se alojó 4 noches en febrero de 2025
Respuesta de VrboOwner el 8 de mar de 2025
Thank you for your review! I’m glad to hear that the house was spacious and that you enjoyed the convenience of being a quick walk away from the resort pool area. We hope to host you again soon!
Verificado
10/10 Excelente
Richard M.
22 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful home
Loved staying here. The pool and hot tub were great. House is beautiful and very big. Game room was fun.
Richard M.
Se alojó 5 noches en marzo de 2025
Respuesta de VrboOwner el 29 de mar de 2025
Thank you for your wonderful review! I’m so happy to hear that you loved your stay and enjoyed the pool, hot tub, and game room. It’s great to know that the house was everything you hoped for. We’d love to have you stay with us again anytime!
Verificado
10/10 Excelente
anthony m.
19 de jun de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Long weekend
Villa was at advertised. Very clean. Very spacious. Would definitely start here again.
anthony m.
Se alojó 5 noches en junio de 2025
Respuesta de VrboOwner el 29 de jul de 2025
Hi Anthony,
Thank you so much for your wonderful feedback! We're glad to hear the villa met your expectations and that you found it clean and spacious. We’d be happy to host you again anytime!
Verificado
10/10 Excelente
Laura O.
29 de mar de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Relaxing stay!
Our two families had a wonderful time. Kids loved the private pool. Location was perfect for all our planned activites.
Laura O.
Se alojó 7 noches en marzo de 2024
Respuesta de VrboOwner el 13 de abr de 2024
Hi Laura,
I'm delighted to hear that you and your families had such a fantastic time! It sounds like the private pool was a hit with the kids, and having the perfect location for your activities must have made the stay even better. If you ever plan another getaway, we'd love to welcome you back for another relaxing stay!
Verificado
10/10 Excelente
Benjamin V.
18 de feb de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Incredible family vacation!
We had the best time! Swimming in the pool and enjoying the hot tub, watching movies and eating meals around the table. It was incredible! Thank you so much.
Benjamin V.
Se alojó 6 noches en febrero de 2025
Respuesta de VrboOwner el 8 de mar de 2025
I’m so happy to hear you had such a great time! It sounds like you made the most of the pool, hot tub, and family time around the table. what a wonderful way to spend your stay. Thank you so much for your kind words, and we’d love to host you again in the future!
Verificado
10/10 Excelente
David K.
11 de may de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Quiet and Relaxing
The house, pool, and location were perfect for our needs. A quiet and restful stay is what we were looking for and is exactly what we got.
David K.
Se alojó 7 noches en mayo de 2021
Respuesta de VrboOwner el 21 de jul de 2021
I am so happy to hear you had a quiet and restful stay - after all vacations are all about! We hope to host you and your family again soon! -Kim
Verificado
10/10 Excelente
Aaron E.
13 de feb de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great property
House was clean, property manager was very responsive. Kids had a blast! Would recommend.
Aaron E.
Se alojó 4 noches en enero de 2021
Respuesta de VrboOwner el 18 de feb de 2021
Thank you for letting us know you enjoyed the house and the kids had a blast. Your recommendation is the best compliment. We hope to have you back as our guests soon! - Kim
Verificado
8/10 Bueno
Nicholas d.
2 de ene de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Orlando over Christmas Time
Overall good experience and house accommodated our family well. We had 12 in our group including 9 adults and there was plenty of room. Pool took until second day in our trip to warm up but once it did, was very nice and warm! Host responded to any of our needs or request. Our entrance code did not work to get us in at check-in but host team worked diligently to get corrected for us in timely manner.
Nicholas d.
Se alojó 5 noches en diciembre de 2024
Respuesta de VrboOwner el 8 de mar de 2025
Thank you for your feedback! I'm so glad to hear the house worked well for your family and provided plenty of space for everyone. I apologize for the delay in warming up the pool, but I’m glad it was nice and warm once it did!
I’m also sorry about the entrance code issue at check-in, but I’m happy to hear the team was able to resolve it quickly. We always aim to provide a smooth and enjoyable stay for our guests, and I appreciate you letting us know about your experience.
It was a pleasure hosting your group, and we’d love to welcome you back in the future!
Verificado
2/10 Horrible
Eric T.
3 de ene de 2025
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Complete waste of time
This people have no communication skills, they cancelled my reservation with no explanation and when I called the they hanged up on me. Very rude and unprofessional you should not waste your time with them.
Eric T.
Se alojó 1 noche en diciembre de 2024
Respuesta de VrboOwner el 8 de mar de 2025
Thank you for your review! I’m glad to hear that the house was spacious and that you enjoyed the convenience of being a quick walk away from the resort pool area. We hope to host you again soon!
Verificado
8/10 Bueno
Rachael B.
3 de may de 2025
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Excellent location, however...
Property is in a beautiful location with plenty of space around it and overlooking a huge lake with plenty of wildlife.The property itself was ok, it is in need of some updating, especially headboards that fit securely onto bed frames, general decoration including curtains in the downstairs living/family room. The property was surface clean but could do with a real deep clean, particularly in the bathrooms where mould is showing. We also suffererd with multiple bites which mainly occured during the night whilst sleeping, leaving us with suspicion of bedbugs, but, we cannot 100% confirm this. We had a few problems with tv remotes and also the front door keypad not working. Although I reported it to the management company immediately, unfortunately a few members of our party were locked out for approx 2 hours. However, it was agreed, due to this inconvenience that we could have a late checkout of 1pm on our day of departure. Unfortunately, the cleaners were not made aware of this & turned up to the property at 10am. To summarise, large property ideal for families in a lovely location. However, a deep clean is necessary on beds and bathrooms. We have stayed in many properties in Solterra previously which were much cleaner and well furnished than this, so we wouldn't stay here again. decoration and
Rachael B.
Se alojó 14 noches en abril de 2025
Verificado
8/10 Bueno
Christopher W.
20 de jul de 2021
Aspectos positivos: Llegada, comunicación y ubicación
Good location for price
The house was as expected and the price was great for what we got. It suited our needs perfectly for our 10 person family. We had dishes, a nice kitchen, and the private pool was great for our kids. The host was also fantastic at answering questions and getting back to me.
Some areas that were not expected:
The neighborhood looks kind of new, but it is badly managed. The daily trash pickup was horrible during our stay, as it looks like trash pickup did not happen in the entire resort the first couple days we were there. This led to trash being everywhere. There was even a couple houses (including ours) that had an egg or two thrown at them. It appears that the resort is not managed well either… the slide and lazy river were not open the days we visited, and the staff at the bar was rude.
It appears our listing in vrbo disappeared, so the price of the BBQ grill was more expensive, and the grill we got barely cooked anything, even with the gas turned up all the way. I don’t recommend paying the extra money for that.
If staying here again, I would also pay the extra money for the pool heat, as the hot tub won’t be heated without it.
A couple quirks we had were the fridge didn’t have any ice the first day because they empty it out after each guest. That makes sense, but it would have been nice to know that in advance. One of the stovetop burner knobs was stripped too, so we cooked with the three available. There was also no warning about the pool door alarm, which the host was able to help us navigate better during our stay. I would recommend a griddle too, but no big deal.
Barring those things, we enjoyed our stay. The kids enjoyed the pool and I enjoyed being not that far from the Publix and saving money by cooking our breakfasts, dinners, and snacks. The updated checkout procedures were great, as the old ones originally sent seemed overly strict. The management or listing change made things a little confusing, but the host was a huge help.
Christopher W.
Se alojó 8 noches en julio de 2021
Respuesta de VrboOwner el 17 de ago de 2021
I'm glad to hear you had a great time with your family and enjoyed the house and the resort. Yes, the resort did have a daily trash pick up hiccup the week you were here. Luckily this has been resolved. Thank you again for staying. -Kim
Future Guests:
We do provide a Virtual Welcome Book to all guests prior to check in which can help with planning and how things work at the house. We also send notices out prior to arrival about how pool heating works and do you want to opt for heating, etc. We make every effort to keep you informed about options for your vacation home. As the BBQ's are supplied by an outside company when requested, prices are subject to change until reserved. If you have any questions we can answer, please reach out and we will be happy to respond. We hope to host you soon! -Kim
Verificado
6/10 Normal
Kelly B.
13 de mar de 2026
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Llegada y comunicación
Pros: The house is beautiful and very clean.Cons: the management company was very subpar with communication. To the point I had to call VRBO and even then, they did not pick up even VRBO's phone calls. Check in was very frustrating due to them not communicating. We also paid to have the pool and hot tub heated and upon arrival it was freezing cold. They did not send out a technician until Wednesday which was day five of our stay to fix the problem. We only had two days that we were able to use the hot tub and pool. They did not want to give a reimbursement for the days we could not use the pool or hot tub, just kept thanking us for our understanding and then they finally offered only for two days and then four when we were out five days for the use of the hot tub and pool. We had to again contact VRBO which again tried to call them with no success. VRBO ended up giving us the refund for the five days. I was glad that everything was documented on the app correspondence between the management company and myself. We have rented many homes in the past, but I would avoid re-renting from this management company. (Shine Villas)
Kelly B.
Se alojó 7 noches en febrero de 2026
Verificado
8/10 Bueno
Fred W.
13 de mar de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
This house is on a lovely lot overlooking a lake. It is large and can accommodate a family nicely. The pool and spa heater warmed the water well even though it was very cold. Overall this house provides good value for the area. I would stay here again if I’m in the area.
Fred W.
Se alojó 5 noches en febrero de 2026
Verificado
8/10 Bueno
Skye L.
23 de sept de 2022
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Anniversary Stay
Our stay was great. Home is in a great location. Home was spacious and accommodated my whole family. Check in at the gate was my best experience in an “Orlando” Disney Trip thus far.
The pool area was comfortable and quiet. The little ones jumped in every evening when we returned home.
My only complaint is cleanliness. Whom ever you have as a housekeeper between stays are truly only surface cleaning. They aren’t truly checking things between guest. And it’s something you definitely should look into.
The managing team is EXCELLENT! Quick, responsive, and extremely helpful. Thank you for a great week.
Skye L.
Se alojó 7 noches en septiembre de 2022
Respuesta de VrboOwner el 3 de ene de 2024
Thank you so much for taking the time to share your feedback with us, Skye. We're thrilled to hear that overall, your stay was great, and you enjoyed the home's location, spaciousness, and ease of check-in at the gate, Skye. It warms our hearts to know that the pool area provided a comfortable and quiet space for your family, especially the little ones who jumped in every evening.
We genuinely appreciate your constructive criticism regarding cleanliness. We apologize for any inconvenience this may have caused and assure you that we take your concerns seriously, Skye.
On a positive note, we're delighted to hear that our managing team met your expectations. Providing quick, responsive, and helpful service is one of our top priorities, and we're glad to have contributed to making your week enjoyable, Skye.
We hope to have the pleasure of welcoming you and your family back for another memorable experience in the future.
Verificado
2/10 Horrible
Paula R.
25 de ago de 2022
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio
Horrible Experience
I rented this home for 2 weeks and it was absolutely filthy. Upon arriving I immediately called the property manager and complained and they replied that the cleaning service had been there and refused to come back. We had cockroaches in the kitchen during the entire stay even after the exterminator came twice to spray. We finally moved the refrigerator to find the floor so filthy the cockroaches were crawling all around the food and debris. No wonder we even had a cockroach in the refrigerator! We bought cleaning supplies and spent 2 entire days cleaning the house to make it habitable. We had to empty all of the kitchen cabinets and drawers and wipe them out because they were so dirty. All of the white dishes are covered in grey marks and scratches that the flatware leaves on them. We had to purchase a frying pan because all of the cookware was gross and worn. The walls are full of black marks and the entire house should be repainted. The carpeting was filthy. The stair railing was sticky and filthy and the paint is peeling off. We had to mop all of the hard surface flooring. We covered the furniture with sheets so we didn’t have to sit on it because it was so dirty. We even covered the master bed headboard because it was fabric and covered in dirty spots. . Master bathroom toilet seat was broken, toaster was broken, very poor supply of dishes and glassware for the size of the home and the amount of people it can accommodate. We bought upholstery cleaner and scrubbed all of the bar height chairs in the kitchen because they were covered in food stains. When we arrived we had to wash all of the bedding because there were pee spots on the mattress pads. That’s when we discovered that the washing machine agitator was partially broken! Even the pool deck was gross and dirty all around the perimeter of the screen area. We paid extra for pool heat but the pool never got as warm as we would have liked. At one time I’m sure this was a nice house but it has been heavily used and needs updates and a different cleaning service. We actually left this house cleaner than when we arrived due to all of our hard work. In previous years we have stayed in other homes in the Soltera resort and have had pleasant experiences. Take my advice and don’t waste your money on this property! I still have pictures of everything for evidence of the poor condition. This home doesn’t reflect the pictures on the listing and the management company would not reimburse anything!
Paula R.
Se alojó 16 noches en marzo de 2022
Verificado
10/10 Excelente
Claud R.
19 de ago de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
This was a good place to stay
The only issue we had was the hot tub did not heat properly. Other than that is was a beautiful place.
Claud R.
Se alojó 8 noches en enero de 2022
Verificado
10/10 Excelente
Aja F.
14 de abr de 2022
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
All I can say is beautiful
Beautiful house and community had a blast
Aja F.
Se alojó 6 noches en abril de 2022
Respuesta de VrboOwner el 29 de ago de 2023
Hi Aja,
"Beautiful" indeed! We're delighted to hear that you found the house and community to be so enjoyable. It's fantastic to know you had a blast during your stay. We look forward to hosting you again in the future!
Thank you.
Verificado
8/10 Bueno
Kelly T.
16 de feb de 2022
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Enjoyable Stay!
We enjoyed our time at the house. We had issues with the heater in the hot tub taking very long to heat but they sent maintenance over to check it. The house was nice and large. Could have used a deep clean. Walls are dirty and dust buildup on floorboards and blinds. We could have used more than 3 garage bags for a week for a large group too. Overall, we liked the house and would recommend it.
Kelly T.
Se alojó 7 noches en febrero de 2022
Verificado
10/10 Excelente
Trevor S.
24 de ene de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fantastic place for a family getaway!
We absolutely loved the house. Plenty of space and plenty of beds. The hottub was a nice way to end the day, the kids made good use of the game room, and they also LOVED having their own pool. Will definitely stay again! My only complaint is in regards to the entry gate to the community: they have two lanes-- one for owners, one for guests-- and guests who already have passes have to wait behind guests checking in, which backs up traffic on the main roadway outside of the resort. 5 stars!!!
Trevor S.
Se alojó 8 noches en enero de 2022
Respuesta de VrboOwner el 7 de feb de 2022
Dear Trevor, it was a pleasure hosting you and your family. Thank you for the feedback on the secirty system at the front gate. Together with the owners and the HOA we are lookng at ways to ensure better movement through the gate system at peak periods. We look forward to caring for your any your family next time you visit.
Verificado
8/10 Bueno
Tequila W.
9 de dic de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful home!
The home was beautiful and in a quiet neighborhood
Tequila W.
Se alojó 7 noches en noviembre de 2021
Respuesta de VrboOwner el 27 de oct de 2023
Hi Tequila,
Thank you for your kind words! We're delighted to hear that you found our home beautiful and enjoyed the peacefulness of the neighborhood. We look forward to hosting you again in the future.
Thank you.
Verificado
10/10 Excelente
Jerri H.
10 de oct de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great family vacation spot
We totally enjoyed our stay in this house and area. It was a great and relaxing vacation. The house was very spacious and accommodated us all very well. Would highly recommend this place.
Jerri H.
Se alojó 8 noches en septiembre de 2021
Respuesta de VrboOwner el 27 de oct de 2023
Hi Jerri,
We're thrilled to hear that you had a great and relaxing family vacation at our house. It's wonderful to know that the spacious accommodations worked well for your group. Thank you for the recommendation, and we hope to welcome you back for another enjoyable stay in the future!
Thank you.
Verificado
10/10 Excelente
Carolina A.
30 de jun de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Home and location for the family
My family and I had a great time at Leslie’s retreat. The home is beautiful, very clean, and tastefully decorated! Shopping and restaurants are close by.
I Would definitely recommend and come back. Management was very helpful and quick to respond all questions.
Carolina A.
Se alojó 7 noches en junio de 2021
Respuesta de VrboOwner el 1 de nov de 2023
Hi Carolina,
Thank you for your positive feedback about Leslie's retreat. We're delighted to hear that you and your family enjoyed your stay in this beautiful, clean, and tastefully decorated home. It's great to know that the location with nearby shopping and restaurants worked well for you. The prompt management is definitely a plus. We appreciate your recommendation and look forward to welcoming you back.
Thank you.
Verificado
6/10 Normal
Sandy C.
14 de jun de 2021
Aspectos positivos: Limpieza, comunicación y precisión del anuncio
Aspectos negativos: Llegada y ubicación
Wonderful home, horrible resort
Kim is a fantastic host/manager who responded immediately to our questions, and the home has a lot to offer. Our family of six adults enjoyed playing games and eating meals in the pool area, watching movies in the large family room upstairs, playing in the game room and relaxing in the kitchen living room area. Unfortunately, the check in process and entrance into Solterra Resort is horrible, and we will not stay at Solterra again. We waited in a traffic line for over an hour to enter the resort even though we already had our pass., and the traffic officer hired to help was rude and incompetent. One entrance can not accommodate all of the guests in this huge and still growing resort area. We would love to see this problem corrected, so we could stay here again.
Sandy C.
Se alojó 8 noches en mayo de 2021
Respuesta de VrboOwner el 21 de jul de 2021
We are so happy to hear you all had a great time. All the fun you had describes a great family vacation for sure and we are so happy we were able to be a part of your experience! Update on gate access for future travelers: It is true the resort is a gated community. Gate access this past Memorial Day Weekend was difficult with long lines. The good news - the resort did take notice and change the check in process to speed up access to the resort. I will recommend to anyone reading this - if you staying with GreenWay Property Management or any other home on the resort, be sure you are registered by your host and you have the correct documentation needed for entrance. The new process is getting travelers into the resort in a more timely manner - don't let this keep you from staying. If you have any questions, please send me a message. We hope to host you soon! -Kim