6/10 Normal
Andrew
26 de oct de 2024
Aspectos positivos: Limpieza y instalaciones y estado del alojamiento
Aspectos negativos: Comunicación
The apartment itself is great. I had a good short stay. It is quiet, clean, and appears to have been renovated recently. The bed was comfortable and I slept well.
The neighborhood is fine. It’s residential and quiet but out of the way for Ubers, so there were some longer wait times for rides.
The biggest issue was the lack of communication for accessing the apartment. Firstly, I had to request the access code on the day of my arrival because it was not sent to me.
Arriving at the address, I didn’t see a basement entrance as photographed and, since the houses share walls, you can’t simply walk around the house to the back. I didn’t have a phone number for the property owner so I spent almost an hour on the phone with Vrbo customer support to find out how to get in. The trick was to walk around the block and go down the back alley — but there are no property numbers at the back of the houses so it was quite nerve wracking, especially in the dark, to finally locate the right place. The back of the house did not look like a Vrbo property - pretty messy with boxes and old furniture stored outside - but, once finally inside it was great and my frustration dissipated.
All this can be fixed by providing clear access info upfront and tidying up around the back door.
Andrew
Se alojó 2 noches en octubre de 2024
