Villa Hacienda del Mar On the Beach, Infinity Pool & Spa, Priv Pickleball Court

So glad Robert. You and your family are most welcome any time. Hope to see you next year. Cheers, Larry, Carolina, Paulina

• This is the third time John and his group have visited Hacienda Del Mar. They are great repeat customers. However, this is the first time we have had communication issues. He ended up putting one of the adult guests into the kids’ bunk room which Is more of a playroom and has no curtains. So, he complained about that. We moved that guest into our extra guest casita #6. Then more than ten days after his departure, he complained that the guest casita was not totally clean. I responded with “John, you know we always strive for perfection. Why didn’t you call us immediately? If there ever is a problem, we are instantly there.”

We take the safety and well being of our guests very seriously. These guests were made aware of everything when they checked in. We explained how to light the oven and if they were not comfortable with this method to please use the electric oven right next to it. Obviously they did not follow the instructions. Given this could be an ongoing issue with guests who are unable to follow simple instructions, we have removed and replaced that oven with a model that has an electric start. On arrival we explained that we have been waiting for a part to repair the dishwasher. This part is not available in Mexico and can only be sourced from the USA. Unfortunately, the part came incomplete and we had to reorder from a different vendor, still waiting. The air conditioner that leaked was due to a clogged condensation drain. The guests didn't want to be bothered with a repairman. After their departure all 9 air conditioners have since received their annual service. We do not have twinkling lights so I'm not sure what she was referring to. We do have outdoor safety lighting on timers that are adjusted as the time changes. Before and after every guest, we perform safety and maintenance checks. We inspect all lighting to be sure all light bulbs are functioning, all appliances are working properly, all sinks and toilets are not leaking or running, reset light timers as needed, check the spa and pool heating system, all hot water heaters are producing, bar b q and fire pit