8/10 Bueno
Cal & Christina A.
14 de junio de 2024
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Beautiful home and resort
We overall enjoyed our stay! The elevator was a huge help with 3 levels and the main living area on the 3rd floor. The stairs worked the muscles but it was worth it. The beds were super comfortable. The golf cart was helpful to cruise the neighborhood. We loved the kid games and noodles for the pool! We also loved the pool club to order food and drinks. One recommendation is to have another coffee pot. We were glad one of our friends brought another one during our stay. One of the drawers in the boys bunk room wouldn’t open and seemed to be a cheap piece of furniture.
Checking in was confusing and frustrating. We got there at 2:40 after an 8 hour drive and the listing wasn’t cleaned yet. We had to unload our groceries into the unit while it was dirty. I called the owner and she was short and didn’t say she was sorry but said she would get right on it. However she didn’t call me back to give me an update even though I kindly asked her to. We had to guess when the cleaning was done. One of the families, that arrived an hour after us, got there and there were 3 people working hard and busy cleaning. They finished within 2 hours. I feel the rental wasn’t cleaned as well as if they had more time. The 3rd level floors were still dirty but I don’t think it’s the cleaning crew’s fault. They did the best they could to get us in. I wish the owner would’ve communicated better with us.
Overall, loved the resort and the neighborhood. We will stay in Kiva Resort again!
Cal & Christina A.
Se alojó 6 noches en junio de 2024
