Gran cabaña! A pie de la playa!

Love the pictures. Glad your family had a good time! We hope you will stay with again!

Thank you, Anne. We are glad you had a good stay and hope that you will come back again!

We are very happy to hear you enjoyed your stay and our rental. We have tried to make it comfortable and feel like home away from home. It is our goal each year to improve the property. This year we added the patio to enjoy the backyard. We look forward to having you back!

Thank you! We hope to have you back

Jennifer we are happy to hear that you enjoyed your stay. Thank you for your positive review. We strive to make the house welcoming all around. We hope to have you and your family back.

We are sorry that anyone did not have a positive experience at our rental. However, for our returning and future guests, we cannot allow damage at our house and not keep a portion of the security deposit. As presented below, we believe that this is the real reason for the negative review. Our guests left a note after their stay indicating they had damaged the door. We observed the damage and concluded that the door needed to be replaced. We kept a portion of the security deposit to replace the door. Our guest disputed this and opened a case with VRBO/Homeaway. After we presented a summary and pictures to VRBO/Homeaway, they agreed that our keeping the security deposit was justified and closed the case. Not surprisingly, this exchange with our guests was not mentioned in the review. Regarding the slider, it was an issue that we noted and had made known to our guest. A part needed to be ordered to complete the repair which we fixed as soon as we had the part. The air conditioning system cools off the house in just a few minutes and adequately supplies air throughout the entire house. We have rented the house for three years and never previously had a complaint about it. We are not sure why our guest had an issue with the vacuum as we have used it several times since their stay and it worked fine. Lastly, we would prefer not to do extensive cleaning of the house after our guests stay. Our contract states that a cleaning fee will be charged if the house is not left in the same condition that it was left in when the guest arrived. As such, any cleaning that we need to do would theoretically allow for us to keep the cleaning fee. However, we will do some limited cleaning and still return the cleaning fee. In a few instances, we have had some guests that do not clean adequately where we have had to do extensive cleaning and not returned the fee. We believe that it is reasonable that we keep the fee if we spend more than 2 hours cleaning.

Karen, We are so happy you enjoyed our cottage. Thank you for your kind words. We try to keep the cottage how we would want it if we were renting. It was a pleasure having you as a guest. We hope to have you back!

Thank you Franny! We are so glad you enjoyed your stay.

Ok

We see that you did not provide any comments supporting this low rating. We kept your security deposit to cover damage and excess cleaning. The cleaner spent an additional 3 hr. working to get the house ready for the next renters. The damage and extra cleaning were well over the security deposit. By not leaving a comment and giving such a low rating, we understand that you are only trying to damage our reputation. We provided a full list of details to VRBO documenting the damage and cleaning needed. We assume that others seeing this will understand that this is not representative of the experience of our other renters.