Villa de la Fiesta · 6 hab · Piscina privada

Thanks for your recent review, my staff and I will be working harder to receive your five-star review. During the month of July and August, we will be replacing Furniture, adding new outdoor lighting, and other various upgrades to accommodate you in a five-star fashion. So please be sure to visit us again, I and the staff enjoyed having your group.

Thanks for the review, It was great having you guys and I hope to see you again soon. Stay tuned we will be opening Villa De LA Vida next year Feb 2019. That host 13 bedrooms and 14 baths, A gym, Sauna, HOT tub, Glass wall pool & much much more. We will be listing it on Homeaway in Nov 2018

Thanks for the GREAT feedback, Hope to see you guys a soon

Thank you so much for your great review! We are happy to hear that you were extremely satisfied with our staff. We strive to offer the utmost satisfaction to our clients. Since your visit, we have addressed the wifi concerns. We're happy to inform you that we installed access points that allow wifi to be accessed all throughout our property. The exposed wires were due to the wifi being worked on before your stay, and have since been closed. As for the air conditioning, just as you stated, it is not a main practice in the DR to have AC in the main areas. We hope we addressed your concerns, and we're so happy that you enjoyed your previous stay. Thank you again, and we look forward to hosting you in the future!

Hey Ricardo, I hope this message finds you well. I am sincerely sorry and embarrassed about the confusion and SET of mix-ups you and your group encountered. As president /owner, I take FULL responsibility, Starting with giving you the wrong number of the concierge. On behalf of my team, I extend my sincerest apologies for the frustrating experience you encountered during your recent stay. Your satisfaction is of utmost importance to us, and it pains me to hear that we fell short. We are grateful and relieved to know that your stay at one of our stakeholder's villas was a delightful alternative and I assure you that this is the service normally experienced at all our Villas. Your positive remarks regarding his energy and willingness to help is reassuring. In acknowledging our shortcomings and with a hopeful attempt at making amends, we would like to offer you a significant discount on your next stay. If given a second chance and you agree to reconsider your 1-star feedback, we are happy to extend a 50% reduction on our standard rates for your next visit on any opened dates in 2024. This gesture is our way of expressing our deep regret over your experience, and our commitment to righting the issue. Once again, I apologize for the inconvenience caused and look forward to the opportunity to serve you better in the future.

Thanks for the 5 stars review, MY staff will be grateful for your comments. Looking forward to serving you again soon

It was great having you guys Hope to see you at the opening of the NEW 14 bedroom "VILLA DE LA VIDA" on May 23, 2020.

Thanks, for staying at Villa De La Fiesta, Your comfort is most importation to us. We are so happy to receive your comment about a great job our staff is doing to make your stay pleasant. I am sure by your next Visit the cable TV company would have completed the upgrade of the NEW fiber optics line they are running Thru-out Sosua. Unfairly we did not receive any notice of the changeover and were taken off guard, so the best we could do is add the hot spot for your Wifi. Now that there are 2 Companies that provide cable & wifi in the area we are having both runs the services to the Villa, so when one goes down the other will serve as a backup. ( SO thanks for your feedback). With the power outage most of the time its Tuesday ALL DAY that's why we added all new generator at all of 4 Villas. It's my understanding that a major accident took down some power lines out late night, and Although the emergency generator kicked in the backup power beep was not silenced due to a power surge blowing the reset switch out. Unfounantley in these 3rd world country things like this happen, all we can do is respond as quickly as possible, I am pleased that the staff got the services crew out and corrected the problem first thing in the AM. So again Thanks for your feedback and we hope to see you again