11th-Floor Oceanview Stay | Infinity Pools + Gym

Hey Amy, Thank you for taking the time to share your detailed feedback! We're glad to hear you appreciated the condo’s well-maintained condition, thoughtful amenities, spectacular views, and the pools. We’re sorry that the location and surrounding area didn’t fully meet your expectations. While the property is situated in a more local and authentic part of Puerto Vallarta, we understand the unpaved road and nearby activities may not appeal to everyone. We strive to highlight these details in the listing to set clear expectations, but your feedback will help us refine the description further. For convenience, we do recommend our concierge service for grocery stocking, as you suggested—it’s an excellent way to start your vacation stress-free. We appreciate your honest feedback about safety and access. While the area is generally considered safe, we understand personal comfort levels vary. To enhance convenience, we encourage guests to use taxis or rideshares like Uber, which are very affordable and easy to access in the area. Additionally, food delivery platforms are widely available, offering a variety of dining options right to your door. We hope you’ll consider staying with us again in the future, perhaps at one of our other properties, as we’d love the opportunity to make your next stay exceptional.