Great layout and location, with such great promise; sadly, property was poorly maintained and not properly cleaned and sanitized prior to our stay. Beds were very comfy, kitchen was very well equipped. Sadly, bathrooms and kitchen were not properly cleaned and sanitized prior to our stay; one shower and one sink in master too clogged to use, had to share showers. Kitchen floor wasn't even swept, so no chance it was mopped or disinfected in any way. Hot tub not professionally turned over or serviced prior to our stay; hot tub cover disintegrating into water, no chemicals present in water. Despite requests for professional hot tub service from both the owner and property manager, only the housekeeper was sent to add "tablets" to the tub. Her visit did not remedy the problems; she confirmed to me directly that she is NOT a hot tub professional. The hot tub remained unavailable to us throughout our 8-night stay due to maintenance, sanitation and bacterial growth issues. Upon inquiry with owners about how to operate the fire pit on back deck, owner claimed only owners are "permitted" by the city to use the fire pit. A call to the local fire marshal revealed this to be untrue; the fire pit on the back deck is illegal for anyone to use, including the owners. With a thorough cleaning, new throw rugs in living area, new carpeting on the stairs and some serious TLC, this could be a fantastic vacation rental!! Sadly, owners and property managers failed to deliver what they were selling in the online ad for this property: "This beautiful townhome is quite large and has a consistently high quality throughout. It is rented only sparingly and is kept in very good condition." Photos in online listing also have been edited to add significant light and brightness, this property is very, very dark inside. We were very disappointed.