Not in the habit of writing dismal reviews, but my stay at this beautifully appointed penthouse was far less than expected. The rental itself had many positives including panoramic views of the city, a lovely rooftop deck, comfortable beds, and a fully equipped kitchen. In short, the accommodations were great, but the property management abysmal. We rented it for five days and the biggest complaint was no streaming television and sound bar issues from day one. The desk staff tried to help, but when all else failed, they contacted the owner who initiated a software update. Nothing worked and there was no attempt by management or the owner to remediate or communicate with us. We were there five days and the evenings were beyond dull and no one seemed to care; they had our money and we never had working television. I eventually was given the name of someone in the company named Judy A.to discuss my concerns and left two messages. As of today, I have yet to receive a phone call.In addition to the TV, there were other issues with management that were not in alignment with renting and paying top dollar for a penthouse unit. Upon arrival there was 1/4 full roll of paper towels in the kitchen, only one dish towel, no dishwasher soap, and one roll of toilet paper in each bathroom. We had to go downstairs and request more of these basic items which seemed to be rationed. We asked for Kleenex and were given an extra roll of toilet paper!