The Blue Palms Escape

Hi Karen, thank you so much for such a wonderful and detailed review! We’re thrilled to hear you enjoyed the peaceful neighborhood, convenient beach access, and relaxing mornings on the balcony with your coffee. It’s great to know the kitchen and location made your stay comfortable and convenient. We’re especially happy that your first visit to Galveston was such a positive experience, and we’ll be delighted to welcome you back next year!

Hi Steven, thank you for sharing your feedback. We’re sorry the AC did not meet your expectations during your stay. We’ve since replaced the AC with a new unit to ensure a more comfortable experience for our guests. We appreciate your feedback and hope you’ll consider staying with us again in the future.

Thank you for your thoughtful review! We're so happy to hear you loved the layout of the property, enjoyed opening the living room doors for the fresh breeze, and appreciated the balcony, view, and bathroom. We're especially glad your dog enjoyed the balcony too! We also appreciate you bringing the bedroom window unit issue to our attention and apologize for the discomfort it caused. Your feedback helps us improve, and we’ll make sure to share this with our team. We’d love the opportunity to host you again in the future!

Thanks for sharing your experience! We're glad you enjoyed the pet-friendly setup and those beautiful beach views. We appreciate the heads-up about the bedroom A/C and will make sure it gets looked into. Hope to welcome you back for another relaxing stay!

Hi Irene, thank you for sharing your feedback. We’re glad to hear you found the apartment clean and enjoyed the convenient location. We’re sorry, though, that the furniture and pillows weren’t as comfortable as you’d hoped and that you had difficulty reaching the property management team. Your comments are very helpful, and we’ll be reviewing them with our team to make improvements for future guests. We appreciate you staying with us and hope to provide a smoother, more comfortable experience next time.

Hello Emily, thank you so much for your thoughtful and detailed review! We're thrilled to hear that your family — including your pup felt comfortable and enjoyed the space, especially the convenient access to the beach and nearby attractions. It means a lot to know the location worked well for your son, too. We truly appreciate you bringing the trash and ant issues to our attention — we’re sorry for the inconvenience and will be sure to follow up with our team to prevent this in the future. Trash pick up is scheduled every Monday so we are so sorry if it wasn't serviced during your stay. We're so glad you loved your time here overall, and we’d be honored to host you again anytime!

Hi Chris, thank you for taking the time to share your feedback and we sincerely apologize for the issues you experienced during your stay. We’re happy to share that a new AC unit has since been installed, and the cleanliness concerns with the previous units have been addressed. The Wi-Fi issue has also been resolved. We appreciate you bringing these concerns to our attention, as your feedback helps us continue improving the home and the overall guest experience. We’re sorry your stay did not meet your expectations and hope you’ll consider giving us another opportunity in the future.

Hi Douglas, thank you for your feedback. The home is listed and advertised exactly as shown in the photos and description, which reflect the layout and stair access. We also provide a house manual in the home with instructions, including how to use and adjust the A/C unit. We did not receive any reports or concerns during your stay, and we’re always happy to assist in real time if questions come up. We appreciate your stay and your comments, which may be helpful for future guests.