Hermoso Ski in / Ski Out Studio @ Park City Mountain Resort

Thank you so much, James. We are so glad you enjoyed your stay. We try very hard to make our guests' stay a great experience. Please come back soon! Connie

Lisa, we are so happy you enjoyed your stay at our condo. We appreciate the great review. We're hoping you return again soon. Safe Travels, Connie and Stephanie

Thank you, Thomas. We are so happy you enjoyed your stay! Hope you return soon. Connie and Stephanie

Dennis, Thank you so much for the 5 star review. We are so glad you came back this year and had another great stay. You guys are the best of the best and we hope you come back soon! Connie

Brett, Thank you for the 5 Star review and so glad you enjoyed your stay. You were a 5 Star guest and hope you decide to stay again. Best, Connie

Thank you James for the great review! We are so happy you enjoyed your stay and hope to have you back again soon! Connie

Thank you, Kane. Our goal is for our guests to have the best stay and that we have an incredibly quick response time when contacted by our wonderful guests. So glad you had a great time. Connie and Stephanie

Thank you for staying with us. We are so glad to hear you had a great time. :)

Sara, Thanks for the great review! We were so happy to have you and glad you enjoyed your stay in Park City and at our condo. We always strive to give our gets great service! Please come back soon, Connie

Aaron, We are so glad you enjoyed our condo and had a great experience. We appreciate you, Connie

Andrew, Thank you for staying at our condo. We are so glad you enjoyed your stay. We hope you will return. Safe Travels, Connie

So glad you enjoyed your stay, Patrick. We would love you to have you stay with us again so day. Connie

Dana, thank you so much for your review! Washer and dryer Are available on the 3rd floor, for your convenience. . Glad you had a great experience. We hope you visit us again soon And thank you for the great review!

Steve: Thank you so much for your wonderful review on our condo. We are glad you enjoyed your stay and our accomodations. We will be taking your advise and adding shelving in one of the closets in the immediate future. Great idea! I would like to point out that there is an additional parking entrance that goes directly under our Building "A". That entrance is directly under Rocky Mountain Chocolate Factory which is just South of Building "B" Guest Registration entrance. There is a set of stairs from the underground parking structure to the elevator. Again, Thank You for the great review and we hope to see you again soon.

It is our goal to give top quality service to all of our guests at all times. We make a point to be available and have very quick response times. I will address each item of concern. The locker information was provided to the guest and I also reiterated the information by email, text and phone conversations. (The locker number and our condo unit number is located on the specific locker.) When he said there was a padlock on the locker, I told him it was New Years Eve and their might be a delay, but in fact, there was no delay because I called the emergency number and the onsite HOA management staff came back to the location and called me within an hour and stated there was no padlock on my units locker. When the guest informed me two other times there was a padlock on the locker, I immediately called the onsite management each time and each time they walked over to the locker room and called me back and stated there was no padlock on our locker. I told the findings of the management to the guest. Our thoughts were that he was going to the wrong locker. He asked if I was calling him a liar. Never, ever did I call him a liar. FYI, most of our guests use the area provided in the entry area of our condo to store their equipment, but there is a locker provided, if desired. The guest called me and told me "there was blood on the sheets"! I was mortified. I asked housekeeping to send me a picture and they told me there was something on the side of the sofa bed mattress pad cover by the metal rail where you fold up the bed. There was not blood on the sheets as had been stated. I told the guest the sheets and extra quilts and blankets for the sofa bed were in the drawer and on the shelf in the closet. He was very upset that he should have to make the sofa bed. The Murphy bed is made with sheets and a quilt and all pillows are in the closet and footstool storage bin. I refunded the cleaning fee to the guest due to the fact that there was something near the metal railing on the mattress pad cover. We have not had an issue with the shower head or handle. We also provide a bath mat for our guests to use on the floor prior to using the shower. FYI, we made special provisions to accommodate this guest since he wasn't leaving until late afternoon and checkout time was in the morning. Again, our goal is for our guests to have a quality experience at our condo and we do all we can to make sure it happens.

Thanks for staying with us, Mark and the great review. We hope you stay with us again soon! Connie

Thanks so much, Steve! We appreciated so much you staying with us. Glad you had a great stay and hoping you will come back soon. Glad you had a great time! Connie

Hey Arthur, Thanks for staying at our condo and we really appreciate the great review. Hoping you come back soon. Thanks again, Connie