Inlet Beach Retreat with Rooftop Views, 4 Bikes + Free Attraction Tickets!

Thank you for your review! We are glad to hear that our team was able to respond promptly to the issues you experienced at the beginning of your stay and that our communication helped make your visit a better experience. We appreciate your patience and your kind words about our responsiveness. It was a pleasure hosting you, and we hope to welcome you back again soon! Warm Regards, Benchmark Management

Thank you for taking the time to share your feedback, Karen. We sincerely apologize for the mix-up regarding the sheet delivery. It was certainly not the experience we intended to provide, and we regret the inconvenience it caused during your stay. We appreciate you bringing the other maintenance concerns to our attention. While the home does make a strong first impression, we understand how the issues you encountered may have affected your comfort. We are actively working with our team to address these matters so that future guests may enjoy a more seamless experience. We were glad to promptly reimburse you for the sheets and also issued a partial refund of the cleaning fee along with applicable taxes. Additionally, we have extended a 5% discount on a future stay at any of our qualified homes, and we hope you will give us another opportunity to host you again. It is wonderful to hear that you enjoyed the layout of the home and the convenience of each room having its own bathroom. We also appreciate your helpful notes about the beach access and parking, which will certainly benefit future guests. Thank you once again for your thoughtful comments. We value your input and are committed to making necessary improvements. Warm regards, Benchmark Management

We’re so sorry to hear that your stay at 28 Queen Palm was not the peaceful vacation you had hoped for. We know how special these trips are for families, and it’s disappointing that maintenance and inspection issues disrupted your time with us. We appreciate the grace you showed our technicians, and we also recognize how frustrating it must have been to experience recurring problems. To acknowledge this, we have provided a refund along a discount towards a future booking with us. Please know that your comments will be used to improve how we manage and inspect our homes so that future guests enjoy a seamless experience. We would love the chance to welcome you back under much better circumstances.

Thank you for your 5-star review! We're so glad you chose to stay with us and truly appreciate you taking the time to share your rating. It means a lot to our team. We hope you had a wonderful stay and look forward to welcoming you back for another beach getaway in the future!