2BR Downtown Sarasota Florida Vacation Rental, Pet-Friendly Close to Lido-Siesta

We sincerely regret that your stay did not meet your expectations; however, we must clarify several points. In our 10 years as hosts, we have provided a kitchen equipped with all functional basics for a vacation rental. It is important to note that we checked in with you via the platform on February 9th—two days after your arrival—to ensure your satisfaction. At that time, your only request was for a broom(it was in the closet), and you never mentioned a lack of utensils that we could have easily provided. Regarding the rodents, this was an isolated incident caused by unprecedented below-freezing temperatures in Florida, which forced wildlife to seek shelter. We explained this to you in detail. We made multiple attempts to coordinate with a professional exterminator, but your lack of cooperation made a resolution impossible. Communication was difficult as you restricted us to the Vrbo chat and refused phone contact; furthermore, you were never present during the day and explicitly denied us permission to enter in your absence to fix the issue. The reported odors were likely a temporary side effect of the professional baiting treatment, as no physical evidence was found during inspections. Our listing clearly states we are surrounded by nature; per our policies, we do not accept refunds or biased reviews based on natural occurrences beyond our control. We remain committed to the high standards we have maintained for a decade.