East7 Village Center Apartment w Full Amenities Great New York Location

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the prime East Village location, the comfort of the apartment, and the easy check-in process. It’s great to know the first-floor access, cleanliness, quiet atmosphere, and nearby grocery options made your stay even more convenient. We’re especially happy you found the bed comfortable and appreciated the communication. We’d love to host you again on your next New York City adventure!

Thank you for your feedback. We strongly disagree with the characterization of the events described. At no point did the host use inappropriate language or behave unprofessionally. Clear check-in instructions were provided in advance, and early check-in was honored as confirmed. Had any cleanliness or maintenance concerns been reported during the stay, we would have addressed them immediately. The apartment is professionally cleaned before each guest, and no issues with linens, towels, TV remotes, microwave, or kitchen outlets were reported to us at the time. The request not to engage with other residents or building staff is a standard instruction in residential buildings to respect privacy and house rules. Communication was maintained, and we assisted as soon as contact was made. Refund and credit requests are handled in accordance with VRBO policies, and we encourage all guests to raise concerns promptly so they can be resolved during the stay.

Thank you for your feedback. We respectfully disagree with how the situation has been presented and would like to clarify several points. Clear self-check-in instructions, including photos, were provided in advance showing the exact lockbox location. The lockbox was accessible and successfully used for check-in. Regarding the apartment key, we responded to your message and offered assistance; however, no follow-up was requested for a key replacement during the stay. No safety issue with the shower doors was reported to us during your stay in a way that indicated they were unusable. Had we been informed that they were unsafe, we would have arranged immediate assistance. Suggesting caution is not the same as advising guests not to shower. The apartment is stocked according to the listing description, including starter supplies such as toilet paper, and additional supplies can always be requested. Closet configuration and storage are accurately shown in the listing photos. Garbage instructions are included in the house manual provided before arrival. We were responsive throughout your stay and repeatedly communicated our willingness to help. Unfortunately, despite staying the full 8 days, no resolution was accepted or coordinated on-site. Refund requests are reviewed in line with VRBO policies and the fact that the apartment was fully occupied for the duration of the reservation. We regret that the stay did not meet your expectations, but we do not agree with the claim that there was “no help” or that the listing was misrepresented.