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Thank you so much for your wonderful review! We're thrilled to hear that our house was the perfect spot for your group during Ironman and that you enjoyed the quiet neighborhood and nearby amenities. We're glad that you found our location convenient for your needs and that you had the chance to explore some of the great restaurants and coffee shops in the area. It was a pleasure to host you, and we're delighted that you found us responsive and helpful during your stay. We would be honored to welcome you back next time you come to Coeur d'Alene! Please don't hesitate to reach out if you need anything in the future. Warm regards, Andrew & Lindsey

Thanks for the kind words, and it was a pleasure meeting you and your family. The best part of renting our home is the great people we get to meet. We hope to see you again in the future, and enjoy the rest of your summer!

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property and that it provided everything your family needed for a memorable vacation. It's fantastic to hear that our location was convenient for your outings and that you were able to enjoy the nearby attractions and amenities. We're delighted that you found the house and guest house spacious and well-equipped, and that you were able to make use of the outdoor patio for dining under the grapes. We're glad that the check-in and check-out process was seamless for you and that you found everything you needed for a comfortable stay. It was a pleasure to host your family, and we would be delighted to welcome you back for another wonderful stay in the future! Warm regards, Andrew & Lindsey

We're happy to hear that you enjoyed our location and that there was plenty of room for your whole group. We do supply ice in the freezer considering that their isn't an automatic ice maker. Thank you for reminding guests that we have streamed television instead of cable. We have it listed as such, but some people fail to notice it. We do provide Netflix free of charge, Amazon Prime, and basic televisions stations. We have since taken care of the leaking freezer, and sugar.ants. We do supply paper towels and toilet paper, however it can sometimes be difficult to estimate the amount people are going to use-we don't want to display too much where it gets in the way. That is why we store them in an accessible closet so that guests can restock their supply as needed.

Thank you so much for your kind words and for choosing to stay at our property! We're thrilled to hear that you enjoyed your weekend getaway and found our house cute and in a great location. We're glad that we were able to promptly address the issue with the coffee pot and that you had the chance to explore the nearby coffee shop. Your feedback about the landscaping and outdoor furniture is duly noted, and we have already taken steps to trim up some of the landscaping to ensure easier access to the house and have arranged for the outside furniture to be cleaned for future guests to enjoy. We apologize for any oversight regarding the cleanliness of the house and will ensure that our cleaning team pays extra attention to the crevices and details in the future. Thank you for bringing this to our attention. Regarding the sleeping arrangements and the layout of the main house, we appreciate your feedback and will update our listing to provide more accurate information for future guests. We're delighted that you had a great weekend despite these minor issues, and it was a pleasure hosting you. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Warm Regards, Andrew & Lindsey

Thank you so much for your lovely review! We're delighted to hear that you and your family enjoyed your stay at our quirky yet charming house. We're glad that our location close to shopping, the lake, and activities suited your needs, and we're thrilled that you found the cottage behind the house to be a plus for your stay. It was a pleasure hosting your family, and we hope to have the opportunity to welcome you back again in the future! Warm regards, Andrew & Lindsey

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our property did not meet your expectations. We want to assure you that we take guest feedback seriously and are continually working to improve our accommodations. In fact, we completed a full renovation in the spring of 2023, which included new furniture and updated photos to ensure that our guests have a comfortable and enjoyable stay. We understand that the layout of the house may be unconventional compared to modern homes, but we believe it adds to the charm and character of the era in which it was built. We also understand that Coeur d'Alene can be an expensive town, especially during holiday weekends when demand is higher. While we strive to provide good value for our guests, we apologize if you felt that the price did not reflect the quality of the accommodations. Thank you again for your feedback, and we hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with a better experience. Warm regards, Andrew & Lindsey

We're deeply saddened to hear about your experience and sincerely apologize for any inconvenience or distress you encountered during your stay. Our utmost priority is the comfort and well-being of our guests, and it's disheartening to learn that we fell short of meeting your expectations. We appreciate your perspective on the situation, and we would like to provide some additional context. On the day of your arrival, there was an unprecedented heatwave in the Pacific Northwest, with temperatures soaring to a record 120 degrees. At 3:30 pm, just before your scheduled check-in time, we conducted a thorough inspection of the property and recorded temperatures between 68-74 degrees in all rooms, which we believed to be comfortable given the extreme heat outside. However, upon driving by the property at 4 pm, we observed that the front and back doors were left wide open, despite our earlier communication about the importance of keeping them closed to maintain a comfortable temperature. We were later informed by a neighbor that emergency services had been called due to a medical emergency, likely related to the heat. It was surprising to us as we had seen the guests for only a short period before the emergency vehicle was contacted. We were informed that the guests had been outside for most of the day prior to their arrival, which likely contributed to the heat exhaustion that was suffered. We rushed to the scene and offered assistance, but it was apparent that our presence was not needed. We understand that this experience was distressing for everyone involved, and we sincerely regret any inconvenience caused. While we did not hear back from you directly after the incident, we would welcome the opportunity to discuss the situation further and address any outstanding concerns.

This is an unfortunate situation. Although we would like to always provide the guest what they want, and appreciate the motto “the customer is always right”, there is clearly a time when this is not appropriate and the guest does need to do their due diligence to ensure what they are renting is what they want. We have no interest in misleading anyone, or have an unhappy customer, however on that note it is not realistic for us to double check with the guest every time a reservation is made, that they have read all the information that is clearly provided. The title of our property “two for one” is meant to address our high season audience, where 95% of our bookings originate and are from June to Labor day. During this time, we have large groups traveling, for a family gathering of some sort. Because of this, we provide both houses to accommodate the larger groups. During the off season, we find that guests travel in smaller numbers, so we rent the two properties separately at a reduced rate to capture this market. In the very first few sentences we explain that the smaller house is not available during a certain period. If a guest reads anything after the title, they would have to had read this. This customer did read this, however admittingly, misread it. Due to Covid-19, we extended our period from June to July for the second house to be included. We stated in the first two sentences of the listing description that the smaller house was only available for reservations AFTER June and until Labor Day. After would indicate, July and August, and first week of September. He saw the word “June” and assumed it was included, because a portion of his reservation fell into June (his reservation started in May). This was one of three mistakes he made in the making of the reservation-the other two of which were able to correct. It was clear that he made this reservation in a haste. Upon is arrival we had already had our calendar blocked for several weeks and denied other reservations requests from people who clearly understood the property description. Unfortunately, when they arrived, they learned of their mistake, communicated it to us, and wanted us to take the responsibility for their mistake (one that they admitted to). We did not think this was fair. VRBO reviewed the guest’s complaint and agreed with us, that the information was clearly provided to them and this was a mistake they were responsible for. After eating our complimentary snacks we provided at the house, and arguing immensely with the guests who were staying in the smaller house (I have no idea if they were truly smoking “weed” as this guests indicates, and it was never communicate to me that they were), they made the decision to stay in a motel.